13 February 2020
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
Research related to ICE Policy
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13 February 2020Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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9 February 2020This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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7 February 2020Celent in conjunction with Nasdaq interviewed and surveyed 50 senior front office trading and technology staff at global trading firms, broker d…
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7 February 2020A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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28 January 2020Digitizing customer onboarding is like using starting blocks in a sprint. It improves performance materially. Onboarding times can be reduced fr…
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28 January 2020Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. The ninth ed…
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27 January 2020The past two years has seen an explosion of fintech product launches in response to the manifest demand for digital customer origination and onb…
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20 January 2020At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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13 January 2020CES is bigger than big, HUGE. By necessity, this is a personal view of CES 2020 . . . focusing on connected vehicles, and connected homes/buildi…
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13 January 2020Banks, particularly larger ones, have long been wed to on-premise applications. Yet there are real and compelling benefits to moving to the clou…
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9 January 2020Technology Priorities for Wealth Managers As we enter 2020, wealth managers of all stripes are grappling with a common challenge: how to improve…
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8 January 2020EVOLUTION AND REVOLUTION IN RISK AND COMPLIANCE Risk and compliance in the financial industry is at a watershed moment. While continuing to be h…
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8 January 20202020 promises to be a year of excitement and challenge for retail bankers. Celent's analysts have a full agenda planned to help them address the…
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8 January 2020Banks are at an inflection point and the curve of opportunity is steep. Given technological advances, they can change the game in both customer…
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7 January 2020THREE EXTERNAL FORCES DRIVING CORPORATE BANKING CHANGE Corporate bankers face a 2020 landscape shaped by three powerful external forces: Corpora…
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7 January 2020Celent has been involved with Instant Payments since, well, everyone called them Real Time Payments! Our first report dates back to 2014, and th…
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2 January 2020Tighter budgets mean wealth managers must overcome the limitations of legacy technology without reinventing the wheel. A strategic approach will…
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19 December 2019A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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18 December 2019NICE Actimize launched the SURVEIL-X solution in September 2019, and recently briefed Celent about the solution’s key features and roadmap. This…
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13 December 2019Earlier this year I wrote a blog "US Corporate Real-Time Payment (RTP) Adoption: If You Build It, Will They Come?" discussing how at the 2019 NA…
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12 December 2019Wealth management firms have historically lacked the ability to tap into the reserves of client data they’ve collected to unlock its commercial…
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9 December 2019A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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3 December 2019A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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3 December 2019Many banks lament corporate treasurers’ lukewarm demand for real time payments, causing those financial institutions to postpone investments in…
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3 December 2019Significant excitement around RPA has firms addressing strategic support toward adopting the technology. The benefits of this adoption are poise…
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3 December 2019It is been four years since I published the blog "Reports of small business lending’s death are greatly exaggerated", written in response to an…
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3 December 20195G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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1 December 2019Growth has been the word the past decade, with steady economic expansion underpinning market gains. These gains have been supported by innovatio…
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1 December 2019Growth has been the word the past decade, with steady economic expansion underpinning market gains. These gains have been supported by innovatio…
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30 November 2019Many banks are missing out on the opportunity to create real-time value-added services for their corporate clients, faced with seemingly insurmo…
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29 November 2019In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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29 November 2019In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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29 November 2019In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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27 November 2019In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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27 November 2019In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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27 November 2019Corporate actions processing has lagged other areas in technology innovation. However, developments in new technology and low-cost operating mod…
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27 November 2019We have just published the third and final report in our series looking at crypto derivatives. This represents an enormous opportunity as crypto…
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27 November 2019Secular themes are currently playing out throughout the investment sector around alpha generation, cost takeouts and the ongoing digitization of…
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26 November 2019As Asian countries seek to compete globally and assert their influence on the world stage, their regulators and political authorities are having…
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25 November 2019As part of the research process for our reports evaluating vendor-provided anti-money laundering (AML) software, Celent gathered data on technol…
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25 November 2019Quantum computing has been the talk of the town recently, due to two very different reasons: A barrage of marketing from major tech players an…
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22 November 2019The focus of the retail lending industry in recent years has been on digital account origination at the point-of-sale (POS). Attracting prospect…
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21 November 2019Making informed decisions based on reliable data on technical insurance performance is a challenge for insurance decision makers. In health insu…
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21 November 20192019 has seen a bevy of banks rush to stand up a digital customer acquisition capability - for good reason. But having digital onboarding capabi…
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20 November 2019Revelations of money laundering cases involving several major European banks are driving heightened scrutiny on know your customer (KYC) and ant…
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19 November 2019When new lending volume declines and delinquencies rise, loan collections systems become the most important system in the retail bank to protect…
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14 November 2019Customer communications management (CCM) solutions support a vital operational function for wealth managers, but they also have an essential rol…
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14 November 2019In this Briefing Note we look at the AWS Data Exchange that was introduced by AWS. The cloud continues to see adoption in the capital markets, e…
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14 November 2019Hypercompetitive conditions in recent years have served as a reality check and a galvanizing catalyst for investment firms to address fundamenta…
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12 November 2019The traditional mortgage banking model is broken due to short-sighted strategy management of the business, underinvestment in technology relativ…
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12 November 2019Insurers across all lines of business continually adjust their strategic goals, approach, and success criteria of digital initiatives. Survey da…
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11 November 2019Money20/20 USA has been a key fixture on my autumn travel schedule since the very first event back in 2012. When the show began eight years ago,…
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7 November 2019Celent engages with clients in many different ways — from providing insights via research reports and access to analysts to delivering bespoke r…
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6 November 2019The complex dynamics of technology and regulatory evolution has added unprecedented demands on banks’ Know Your Customer (KYC) and anti-money la…
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4 November 2019Robust customer identity verification and authentication capabilities are essential for delivering a smooth customer experience, from onboarding…
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1 November 2019In recent weeks, Charles Schwab and TD Ameritrade have both announced that they will be doing away with trade commissions. Although this is not…
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31 October 2019InsureTech Connect is the world’s largest insurtech event and this document was created for Celent customers interested in insurtech and innovat…
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29 October 2019Hypercompetitive conditions in recent years have served as a reality check and a galvanizing catalyst for investment firms to address fundamenta…
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26 October 2019At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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26 October 2019This is the essential guide to trading technology in 2019. Celent looks at the leading Order Management System (OMS) and Execution Management Sy…
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26 October 2019In 2014 some inventive engineers in Google’s Paris office created cardboard headgear that allowed users to experience virtual reality via their…
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25 October 2019Wealth managers are eager to learn new ways to improve the customer experience they provide as firms are feeling significant pressures from thei…
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22 October 2019Healthcare is a complex industry that has a deep impact on everyone’s life and well-being. Getting all the market participants – including healt…
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22 October 2019Regulatory and technology changes are driving the evolution of KYC-AML operations. New tools and solutions powered by intelligent automation and…
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21 October 2019Know your customer (KYC) and customer due diligence (CDD) requirements are the most burdensome areas of anti-money laundering (AML) compliance f…
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20 October 2019Virtual reality enables the advisor or analyst to manipulate objects across multiple dimensions, and in a collaborative way. The most powerful u…
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18 October 2019Smart speakers such as Google Home and Amazon Alexa have penetrated a significant portion of US households, presenting advisors with a unique op…
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17 October 2019As many of you know, the new PSD2 requirements for Strong Customer Authentication (SCA) were due to come into effect on September 14th. PSD2 req…
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17 October 2019Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
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11 October 2019The past decade has been unique for financial services industry and the economy in general. The Great Recession-which in the United States began…
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3 October 2019Client reporting is not new to the wealth management industry; wealth managers are required to provide portfolio and investment reporting to the…
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3 October 2019Celent examines pervasive cyber threats, cybersecurity frameworks and methodologies, and the current and future state of the art in cyber defens…
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3 October 2019The overarching theme @Sibos 2019 was hyperconnectivity which naturally octopuses into several other headlines. In particular, there was buzz ar…
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3 October 2019Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the industry to transform rapidly. Other forc…
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2 October 2019Banks are facing both cost and revenue pressures, and with increasing demands on their payments processing technology from both customers and re…
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30 September 2019Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
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27 September 2019Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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27 September 2019Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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22 September 2019Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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18 September 2019In many banks, the payments infrastructure is barely suitable for today, let alone tomorrow. Banks face ever more changes, and adding more patch…
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18 September 2019TCS briefed Celent on its recently developed Intelligent Cloud BURST (icBURST) and Intelligent Risk Scenario Creation offerings in July 2019. Th…
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11 September 2019QR codes have evolved from tracking auto parts and enabling personalized marketing messages into an easily accessible and efficient B2C payment…
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11 September 2019Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the insurance industry to transform rapidly.…
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10 September 2019SAS has been a significant player in providing analytics and data solutions to the insurance industry for decades, both partnering with core sys…
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10 September 2019Join us for this presentation by Arin Ray addressing corporate actions automation and how to leverage innovative technology to improving efficie…
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10 September 2019Managing the variety and innovation in a global distribution environment increasingly requires 'digital tools' and capabilities that allow insur…
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9 September 2019The complex dynamics of technology and regulatory evolution have placed unprecedented demands on banks’ Know Your Customer (KYC) and anti-money…
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8 September 2019Distributed Ledger Technology (DLT) is a shared database which is spread across multiple participants on a decentralized network and records tra…
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8 September 2019In May 2018, Celent published updates to the regional P&C PAS (policy administration system) vendor reports across the sectors of property & cas…
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5 September 2019The spectrum of products and services offered by health insurance companies has flourished, and companies are focusing on building a health ecos…
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4 September 2019Jack Henry & Associates’ (JHA) acquisition of Geezeo, a provider of financial management solutions for consumers and businesses, is emblematic o…
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27 August 2019Insurers are increasingly looking at ways to create an ecosystem that better supports their business objectives. The approach of engineering the…
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26 August 2019Buy side front office technology is transforming and consolidating to give asset managers an edge. In a period of massive technology changes, th…
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23 August 2019The advantages of scale and integration long enjoyed by end-to-end wealth management platform vendors are under assault by the shift to digitiza…
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21 August 2019Celent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
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20 August 2019Rather than thinking of them as a single solution that fixes all problems, AI solutions should be viewed as a toolkit with different capabilitie…
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16 August 2019A failure to elect on a corporate action due to an operational error can hurt the beneficiary financially. This exposes the firm to scrutiny abo…
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14 August 2019With a more relaxed US regulatory climate, tax reform and growing cash reserves more public companies are building strategic growth through merg…
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13 August 2019I spend a certain amount of time in Palo Alto. For a while now, a common sight has been Waymo vehicles (with a safety driver) tooling around tow…
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13 August 2019This report examines the leading European vendors of front-to-back office wealth management platforms available in Europe, the Middle East and A…
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12 August 2019Seven years ago, in May 2012, Celent did some thinking about: “What happens when there are (almost) no auto accidents?” Celent concluded: "This…
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6 August 2019Yesterday, Nets, a large payments company in the Nordics, and Mastercard announced that "Mastercard has entered into agreement to acquire Nets'…
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6 August 2019With growing volumes and complexities of corporate actions, intensifying regulatory scrutiny on transparency in corporate governance, and dimini…
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24 July 2019European regulators’ desire to increase the security of electronic payments is understandable and well intended. However, the impending Payment…
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24 July 2019Only one international player— Lemonade —has entered the German market, while German start-ups only rarely attempt to expand abroad. The sheer n…
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21 July 2019On July 8, 2019, FIS briefed Celent on its US Credit Processing solution. This briefing note summarises our key takeaways. FIS Credit Processing…
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19 July 2019Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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9 July 2019Fintech across the value chain is supporting the reinvention of investment research via an explosion of data, tools, and distribution methods. A…
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8 July 2019Steady movement toward the “early adopter” stage signals that AI applications in the front office are proving themselves and triggering a new co…
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1 July 2019Last week Jamie Macgregor and I had the good fortune of attending the Digital Insurance Agenda 2019 conference in Amsterdam. It was, as always,…
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27 June 2019There are a number of data points demonstrating wider adoption of AI/ML across capital markets operations. I discussed this evidence (and we cam…
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26 June 2019
We are in the midst of an overnight success in the fixed income front office, 20 years in the making. As secular pressure changes the economics…
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25 June 2019As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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17 June 2019Client reporting is not new to the wealth management industry; wealth managers are required to provide portfolio and investment reporting to the…
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17 June 2019We just published Innovations in Fixed Income Technology: The Platforms and the Pieces which explores the changing fixed income trading technolo…
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17 June 2019I recently led a panel discussion on “Governing and Designing Digital Initiatives.” That assignment gave me an opportunity to think about what g…
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17 June 2019Data is a recurring topic in Celent’s conversations with CIOs. The broad ask by CIOs is to be able to derive insights from a wide variety of dat…
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12 June 2019Last week I was back in Amsterdam, at Money20/20 Europe. While I’ve been to the US version of the show every single year since its inception…
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11 June 2019The Research Management System (RMS), the core technology solution supporting research management in the buy side front office, is being influen…
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30 May 2019
Overview Fintech across the value chain is supporting the re-invention of investment research via an explosion of data, tools and distribution m…
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23 May 2019Liquidnet’s acquisition of RSRCHXchange is a harbinger of increased focus and attention on buy side research management systems and related fint…
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22 May 2019Many P&C insurers still run old technology and limited legacy systems that put a major constraint in their digitization efforts. Helping them na…
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21 May 2019This report outlines market demands: client expectations, commercial needs, technological and regulatory hurdles in the portfolio reporting indu…
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21 May 2019The evolution of hybrid digital advice from a segmentation play (“Call me when you’ve got a million, Mr. Client”) to a more seamless “co-pilot”…
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14 May 2019Managing the variety and dynamism in a distribution environment that is increasingly digital requires tools that allow insurers to deal with a v…
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14 May 2019The pursuit for improving automation levels goes back a long time in the capital markets. Success has been achieved in some areas, but a lot rem…
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13 May 2019I’ve been attending the NACHA Payments conference for many years, either as a banker, technologist, or industry research analyst. In recent year…
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12 May 2019AI will transform the UI and in turn customer engagement. To track the progress in banking, Celent launched its inaugural AI in the UI Request f…
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9 May 2019The third of Fenergo’s three-part CLM Trends report series looks at how the technology driving finance and regulation is pushing financial insti…
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9 May 2019I look forward to continuing my research of the front-to-back office wealth management vendor landscape and understanding how the platform provi…
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8 May 2019Early last year we predicted 2018 to be a critical year for operationalization and wider adoption of artificial intelligence (AI) and machine le…
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28 April 2019Financial institutions have been experimenting with AI and machine learning in AML for some time now. The experimentation phase is now giving wa…
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17 April 2019In a release which foreshadowed the Wipro cyber breach, FDIC wrote a letter to financial institutions regarding their responsibilities for third…
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12 April 2019Celent recognizes Citi (USA) as the Model Bank of the Year 2019 award winner for eight cash management and payments initiatives by Citi’s Treasu…
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2 April 2019The anti-money laundering (AML) software market is large and complex, with many international, regional, and local providers. In a series of thr…
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24 March 2019We did a series of webinars, in-person presentations, and vendor solution reports recently around the asset management investment and risk techn…
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18 March 2019System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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3 March 2019The end-game of anti-money laundering operations will, logically, be a fully automated process whereby monitoring and screening, alert investiga…
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22 February 2019The G-20 mandates are the gift that keeps on giving. Initial Margin (IM) is the latest installment in regulations aimed at reducing risk in OTC…
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21 February 2019Initial margin (IM) requirements are a global regulatory regime intended to limit systemic contagion by offsetting losses if an OTC derivatives…
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18 February 2019The financial services industry is currently experiencing a sea change. Key drivers of this change are causing the industry to morph into an…
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18 February 2019I had the pleasure of attending TINtech London Market this year and specificially the new innovation stage. Historically one might have wondered…
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14 February 2019We are having conversations with a handful of asset managers and asset owners who are making plans for systems upgrades in areas such as frontli…
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11 February 2019Many P&C insurers still run old technology and limited legacy systems that represent a major constraint in their digitization efforts. Helping t…
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6 February 2019The Association for Financial Professionals (AFP) recently published its annual 2019 AFP Risk Survey Report. The survey, supported by Marsh & Mc…
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30 January 2019Smaller financial institutions face their own challenges when complying with the operational, regulatory, and technical requirements of AML prog…
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25 January 2019Banks say CX is important, but the significant majority of US banks aren’t utilizing established solutions designed to optimize the in-person CX…
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24 January 2019Intelligent automation-enabled tools promise to offer significant operational and efficiency improvements in the middle and back office in capit…
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24 January 2019As always, CES was overwhelming. 4,500 companies exhibiting to over 180,000 attendees. It might be easier to list some of the things I did not s…
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17 January 2019To be successful, an insurer has to correctly estimate the probability of losses. To do that, the insurer collects information about risks and o…
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17 January 2019Robotic process automation is a crunch technology that is relatively easy and quick to implement and promises a strong ROI, but a recent string…
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14 January 2019Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. This is the…
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10 January 2019Many insurers are incorporating IoT into their products and processes. As they move forward, insurers will face the challenge of buying data or…
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19 December 2018Ninety percent of Fortune 1000 companies engage in some degree of external IT services. The increase in these engagements is to a large extent t…
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Banking ITS Providers in Flux: The Transition to Long-Term Partnerships (2018 Asia-Pacific Spectrum)19 December 2018Ninety percent of Fortune 1000 companies engage in some degree of external IT services. The increase in these engagements is to a large extent t…
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28 November 2018This report evaluates and ranks vendor solutions that support firmwide (enterprise level) risk management capabilities around firmwide risk aggr…
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28 November 2018Watchlist screening has become the most-scrutinized area of AML compliance, and the area that has been hit with the most outsized fines by regul…
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28 November 2018The market for IT services is evolving dramatically as the priorities of institutions shift towards high-value partnerships. Ninety percent of F…
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28 November 2018Mortgage technology innovation and IT investment opportunities continue to grow as the industry strives to digitize its front office customer en…
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28 November 2018The market for IT services is evolving dramatically as the priorities of institutions shift towards high-value partnerships. Ninety percent of F…
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28 November 2018To be successful, an insurer has to correctly estimate the probability of losses. To do that, the insurer collects information about risks and o…
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27 November 2018Celent sought to understand APAC corporate banking, drilling into operating income performance, segment revenue, technology trends, and opportun…
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26 November 2018There is an explosion of new data sources and firms providing access to that data. This phenomenon, with a boost from new analytic methods, will…
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26 November 2018This is the third report in the Next-Generation Portfolio and Investment Risk Capabilities series. This research evaluates and ranks front offic…
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26 November 2018An understanding of compliance as the sine qua non of wealth management client onboarding is being supplanted by an awareness of the potential f…
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26 November 2018“Brick and mortar” is a phrase going back around 20 years to the dawn of the generally available internet when web designers were looking for a…
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21 November 2018Capital markets institutions have traditionally devoted the bulk of their mind and wallet share on front office revenue-generating activities. P…
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19 November 2018Bank customer engagement needs to evolve if banks are to remain competitive with alternative providers. Pacesetters are leading the charge by tr…
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12 November 2018The General Data Protection Regulation (GDPR) is a piece of European Union legislation that regulates how personal data is collected, bought, so…
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6 November 2018To cope with the increasingly hybrid world of corporate to bank connectivity, banks must offer a full range of attended and unattended digital c…
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5 November 2018In the run up to Money 20/20 USA in October 2018, the main global payment networks (Visa, Mastercard, and American Express) announced concerted…
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1 November 2018The good news is that these vendors go to market with comprehensive solutions covering all the components. The bad news is that only a couple of…
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30 October 2018Celent’s new business and underwriting system spectrum report is intended to help insurers as they refine their new business and underwriting te…
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30 October 2018Over the past ten years — we could even stretch back to the last two decades — financial crime management has undergone profound and costly stru…
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29 October 2018A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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28 October 2018Initiatives that target the new business and underwriting functions are necessary to help the insurers address growth, service, and distribution…
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28 October 2018On the 11th of October Celent hosted an invite-only roundtable discussing AI in insurance. In contrast to the earlier event, this one hosted pro…
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24 October 2018Data science leads find a home to discuss their challenges. On the 9th and 10th of October I had the great privilege of chairing the 5th Annual…
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23 October 2018This report reviews and ranks the new business and underwriting vendor systems actively being used by life insurers in North America. It uses Ce…
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22 October 2018With the fight for new customers growing more and more competitive, carriers continue to look for new ways of differentiation through their prod…
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18 October 2018The new era of customer-centricity in insurance applies to agents just as much as it applies to policyholders. Many insurers are focusing their…
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Enhancing AML Efficiency and Effectiveness: Artificial Intelligence Transforms the Rules of the Game11 October 2018This report discusses how banks are adopting new tools and technology such as artificial intelligence, machine learning, and robotic process aut…
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5 October 2018Intense regulatory scrutiny is exposing gaps in financial crime compliance operations, while proliferation of digital solutions and channels is…
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1 October 2018Two broad themes stood out at AIS 2018 Repositioning AI’s end game from replicating human brain to augmenting it And building AI for the gre…
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1 October 2018Not all insurers have the same perception of their core insurance system and their vendor. Having described the recent evolution of the life PAS…
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28 September 2018Clients view investments they hold within an institution as a whole, not in terms of separate brokerage, trust, and bank channels. This report l…
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20 September 2018In 2010, ISO released the ISO Electronic Rating Content (ISO ERC). This product allows insurers to ingest loss costs, rules, and forms attachmen…
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18 September 2018Anti-money laundering software continues to evolve. Solution providers have been responding to demands for new functionality driven by financial…
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18 September 2018DataOps Can Move Analytics from a Discrete Activity to a Winning Business Discipline The potential of artificial intelligence (AI) technologies…
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18 September 2018According to the International Monetary Fund, Asia accounts for nearly two-thirds of global growth, and the region remains the world’s most dyna…
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18 September 2018As mentioned in a blog post in May titled Leveraging data and AI in insurance, there is a growing proportion of insurers who invest in artificia…
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17 September 2018Celent examines the spectrum of architectural choices, IT approaches, and vendor solutions that can underpin cost efficiency, operational conver…
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Searching for API, Microservices, and Cloud-Native Insurance Software: Finding the Optimal Trade-Off11 September 2018Insurers are increasingly looking for cloud-native core insurance systems that leverage APIs and are microservices-oriented. Their focus is to l…
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4 September 2018Traditional technology used in financial crime compliance operations has reached an impasse and cannot handle growing volumes and complexities.…
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23 August 2018Anyone insuring automobiles is paying a lot of attention to the development of ADAS (Advanced Driver Assistance Systems) equipped vehicles and o…
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29 July 2018Following our review of life, pension, annuity and health PAS systems and vendors active in EMEA in 2017, we estimate the deals generated by the…
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26 July 2018Cards remain the backbone of commerce and payments, yet many systems powering cards processing at financial institutions are decades old and str…
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24 July 2018In 2017 Celent published its leading-edge Connected Corporate Banking series, identifying the digital strategies transforming corporate banking…
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17 July 2018Our corporate banking trends track Celent’s themes of Digital and Omnichannel; Innovation and Fintech; and Legacy and Ecosystem Transformation.…
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9 July 2018Note: A webinar on this topic is also available. The extended visual assistant (EVA) will enable retail bankers, private bankers, corporate, and…
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9 July 2018In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
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9 July 2018This report looks to 1) shed light on the methodology behind popular ESG scores and ranking systems and 2) introduce a specialist low-carbon dat…
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2 July 2018Note: A webinar that draws on this presentation is available here. In this report, we discuss the Data Science workflow, from gathering requirem…
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21 June 2018This year’s EBAday conference was held in mid-June in Munich, Germany. Always a well-attended, EBAday is a two-day conference hosted by the Euro…
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20 June 2018A January 2018 blog at celent.com was more in the nature of a hypothesis than a prediction. The blog, If 2017 Was the Year of Insurtech, Will 20…
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16 June 2018This year I once again had the good fortune to be able to attend some of The Insurance Network's Technology conference in London or TINTech as i…
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14 June 2018Life insurers are being told their new system will solve their legacy problem, move them toward digital, and allow for insurer self-sufficiency,…
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13 June 2018Neil Katkov, a California native who lived in Japan for 20 years, oversees Celent’s Risk Management & Compliance segment, which covers all finan…
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13 June 2018Financial services regulation has expanded at an astounding rate since the financial crisis — and, consequently, so has the cost of regulatory c…
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11 June 2018The concept of a cognitive corporate bank was considered a moonshot a decade ago. Banks and tech providers have taken on the challenge. Today, A…
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31 May 2018Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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30 May 2018Today, an institution can take two approaches to reduce false alarms. It can either lower risk thresholds to capture more suspicious activities,…
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23 May 2018CRO and CCO offices are grappling with the digital age. They continue to face the mainstay factors of regulatory scrutiny and cost pressures. At…
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22 May 2018Celent ranks Property/Casualty policy administration systems from Europe, the Middle East, and Africa. Many General insurers still run old techn…
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22 May 2018I have spent the last several weeks in a variety of detailed conversations, globally, around the cloud in the capital markets with financial ins…
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16 May 2018I’ve been attending the NACHA Payments conference for many years, either as a banker, technologist, or industry research analyst. In recent year…
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14 May 2018To generate underwriting profits, insurers need to consider all technologies that can help them improve their technical ratios. Among these rati…
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7 May 2018Digital document capture and processing will automate loan origination processes that currently get bogged down in the back office. Advances in…
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3 May 2018It’s not hard to find people saying that voice is the new UI. It’s a great slogan, because it is succinct, plausible . .. and confirmed by the e…
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29 April 2018Historically, private equity general partners have looked to institutional channels for distribution. The emergence of new technologies designed…
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24 April 2018Celent recognizes Credit Suisse as the 2018 Model Bank: Cash Management for their Direct Business Multibanking Cashmanagement initiative. Multib…
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19 April 2018Big changes are coming to the US payments industry. These changes, and how banks respond to them, will be competitive differentiators for the ba…
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18 April 2018I was recently part of a large industry Risk and Compliance Summit in London, where I presented perspectives based on a recent study Celent exec…
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16 April 2018The unrelenting data breaches have a silver lining, offering banks an opportunity to reinvent the customer experience. Digital customer acquisit…
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11 April 2018Healthcare is a market that is rapidly evolving. Insurers need to find appropriate systems if they want to capture opportunities in this changin…
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10 April 2018Celent examines the leading CRM vendors in the European wealth management market. Client relationship management (CRM) is a strategy and busine…
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4 April 2018Alexa, Google Home Assistant, and friends are becoming more than information utilities and background music. They are bidding to become family m…
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2 April 2018This report explores the innovative and promising software engineering concept of microservices and the revolutionary architecture that is being…
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1 April 2018There have been two recent deaths that have significant implications for the development of autonomous vehicles. On March 23, a man suffered fat…
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28 March 2018Repo is THE tool to leverage for collateral management. Celent tells you how. The global repo market is ripe for change after years of stagnatio…
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27 March 2018Incumbent wealth and asset management technology providers are looking to evolve into fully API supported platforms. Asset managers, brokerages,…
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27 March 2018In general, an API refers to a technical specification for operating a specific program by another program, and it defines command statements (c…
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26 March 2018The path to omnichannel CX is paved by multiple vendor solutions. If only banks would implement them. Vendors with Large Clients Tend to Evolve…
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20 March 2018IT spending globally will increase by 4.2% annually, mostly driven by new investment spending. This report analyzes the IT spending patterns of…
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17 March 2018In my previous Celent research I have highlighted two levers for jumpstarting the capabilities of the advisor. These are digitization and machin…
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10 March 2018Now, more than ever, achieving a full, 360-degree view of customers is essential for holistic, optimized and effective anti-money laundering com…
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25 February 2018Celent ranks North American property & casualty policy administration systems. This report provides an overview of the policy administration sys…
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24 February 2018Robos and traditional brokerages are focused on impact investing as a way to grab the attention of high net worth investors (HNWIs) and millenni…
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Capital Markets Surveillance Vendor Landscape: The Next Wave in Trade and Communication Surveillance4 February 2018Analytics is reshaping capital markets surveillance. This report presents the latest trends and innovation in multichannel surveillance technol…
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29 January 2018As banks look to improve the corporate banking customer experience, by upgrading their technology infrastructure, they often turn to digital cor…
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21 January 2018This report will aim to highlight how “digital” has become a force for disruption in the wealth management industry and will specifically look a…
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19 January 2018The operational challenges of AML compliance and the technical capabilities of anti-money laundering (AML) software have hit an impasse. This is…
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10 January 2018Simplification of complexity allows the advisor to chart for clients the difference between investment and withdrawal strategies. He positions h…
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26 December 2017This report explores how fintechs have pivoted from using APIs as a means to deliver a digital experience to selling APIs as their product. It…
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20 December 2017As banks look to transform the corporate banking customer experience by upgrading their technology infrastructure, they often turn to integrated…
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11 December 2017Regulations and macroeconomic evolution are influencing profitability and return on capital altering traditional capital markets business models…
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22 November 2017Regulatory pressures are driving strong global demand for cross-asset automated surveillance capabilities that leverage artificial intelligence…
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19 November 2017Asset managers must deal with incumbent front-to-back architecture and stay extremely competitive. A number of asset management firms fund admin…
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14 November 2017Digital technology enablement could augment alpha generation for active managers and stem the erosion against the tidal wave of passive investin…
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13 November 2017Inappropriate conduct has cost the financial services industry a significant amount in direct losses, lawsuits, and fines since the last financi…
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23 October 2017As asset managers continue to develop their trading desks, the interaction between the trading desk and portfolio managers is crucial. The aggre…
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12 October 2017Corporate banking plays a dominant role for the largest global banks. Celent drills down into corporate banking performance and takes a closer l…
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11 October 2017Thin investment returns, shifting regulations, and tight operating margins are forcing asset managers to evolve their operational and technical…
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15 June 2017Just got back from the FTF Sec Ops Conference in Boston. Front-to-back asset management workflow was the main focus of the conference with some…
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22 May 2017This report shares ideas on how wealth managers and banks can implement new AI technology to reap the benefits of new digital customer touch poi…
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14 May 2017Celent has released a new report titled Emerging Technologies for Core Systems: 2017 Edition. The report was written by Craig Beattie, a Senior…
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3 May 2017Celent has released a new report titled Marching to a Different Beat: Architectures and IT Sourcing Options for Asset Managers. The report was w…
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3 April 2017
Celent Model Bank Award: Emirates NBD & ICICI Bank: Blockchain Pilot Network Winners of Celent Model Bank 2017 Award for Most Promising Proof of…
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26 March 2017
Performance analysis and attribution is a top of the list requirement for asset managers to demonstrate their value. Performance analysis is cru…
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4 August 2016
Celent has released a new report titled Deal Trends and Projections in the P&C PAS Market: 2016 EMEA Edition, which reviews the PAS market deal…
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25 June 2015
I love spotting ironies such as how this years Strata | Hadoop World conference (the UK one) spent more time discussing Apache Spark and whether…
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20 May 2015
Artificial intelligence has been around nearly as long as humans have been able to think about themselves, about thought and what they do. Empat…
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19 December 2011
There has been much written about the emergence of Big Data, both as a phenomenon and as a set of practices, infrastructure, and algorithms desi…
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23 January 2004
Boston, MA, USA January 23, 2004 In a new report, " ," Celent compares eleven applications offered by leading investment performance attribut…
Research related to ICE Claims
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13 February 2020
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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13 February 2020
Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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9 February 2020
This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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7 February 2020
Celent in conjunction with Nasdaq interviewed and surveyed 50 senior front office trading and technology staff at global trading firms, broker d…
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7 February 2020
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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28 January 2020
Digitizing customer onboarding is like using starting blocks in a sprint. It improves performance materially. Onboarding times can be reduced fr…
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28 January 2020
Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. The ninth ed…
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27 January 2020
The past two years has seen an explosion of fintech product launches in response to the manifest demand for digital customer origination and onb…
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20 January 2020
At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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13 January 2020
CES is bigger than big, HUGE. By necessity, this is a personal view of CES 2020 . . . focusing on connected vehicles, and connected homes/buildi…
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13 January 2020
Banks, particularly larger ones, have long been wed to on-premise applications. Yet there are real and compelling benefits to moving to the clou…
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9 January 2020
Technology Priorities for Wealth Managers As we enter 2020, wealth managers of all stripes are grappling with a common challenge: how to improve…
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8 January 2020
EVOLUTION AND REVOLUTION IN RISK AND COMPLIANCE Risk and compliance in the financial industry is at a watershed moment. While continuing to be h…
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8 January 2020
2020 promises to be a year of excitement and challenge for retail bankers. Celent's analysts have a full agenda planned to help them address the…
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8 January 2020
Banks are at an inflection point and the curve of opportunity is steep. Given technological advances, they can change the game in both customer…
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7 January 2020
THREE EXTERNAL FORCES DRIVING CORPORATE BANKING CHANGE Corporate bankers face a 2020 landscape shaped by three powerful external forces: Corpora…
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7 January 2020
Celent has been involved with Instant Payments since, well, everyone called them Real Time Payments! Our first report dates back to 2014, and th…
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2 January 2020
Tighter budgets mean wealth managers must overcome the limitations of legacy technology without reinventing the wheel. A strategic approach will…
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19 December 2019
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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18 December 2019
NICE Actimize launched the SURVEIL-X solution in September 2019, and recently briefed Celent about the solution’s key features and roadmap. This…
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13 December 2019
Earlier this year I wrote a blog "US Corporate Real-Time Payment (RTP) Adoption: If You Build It, Will They Come?" discussing how at the 2019 NA…
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12 December 2019
Wealth management firms have historically lacked the ability to tap into the reserves of client data they’ve collected to unlock its commercial…
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9 December 2019
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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3 December 2019
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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3 December 2019
Many banks lament corporate treasurers’ lukewarm demand for real time payments, causing those financial institutions to postpone investments in…
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3 December 2019
Significant excitement around RPA has firms addressing strategic support toward adopting the technology. The benefits of this adoption are poise…
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3 December 2019
It is been four years since I published the blog "Reports of small business lending’s death are greatly exaggerated", written in response to an…
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3 December 2019
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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1 December 2019
Growth has been the word the past decade, with steady economic expansion underpinning market gains. These gains have been supported by innovatio…
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1 December 2019
Growth has been the word the past decade, with steady economic expansion underpinning market gains. These gains have been supported by innovatio…
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30 November 2019
Many banks are missing out on the opportunity to create real-time value-added services for their corporate clients, faced with seemingly insurmo…
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29 November 2019
In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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29 November 2019
In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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29 November 2019
In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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27 November 2019
In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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27 November 2019
In the last 10 years, the rise of digital and the evolution of delivery channels have stressed platforms. While technology adaptations have allo…
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27 November 2019
Corporate actions processing has lagged other areas in technology innovation. However, developments in new technology and low-cost operating mod…
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27 November 2019
We have just published the third and final report in our series looking at crypto derivatives. This represents an enormous opportunity as crypto…
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27 November 2019
Secular themes are currently playing out throughout the investment sector around alpha generation, cost takeouts and the ongoing digitization of…
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26 November 2019
As Asian countries seek to compete globally and assert their influence on the world stage, their regulators and political authorities are having…
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25 November 2019
As part of the research process for our reports evaluating vendor-provided anti-money laundering (AML) software, Celent gathered data on technol…
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25 November 2019
Quantum computing has been the talk of the town recently, due to two very different reasons: A barrage of marketing from major tech players an…
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22 November 2019
The focus of the retail lending industry in recent years has been on digital account origination at the point-of-sale (POS). Attracting prospect…
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21 November 2019
Making informed decisions based on reliable data on technical insurance performance is a challenge for insurance decision makers. In health insu…
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21 November 2019
2019 has seen a bevy of banks rush to stand up a digital customer acquisition capability - for good reason. But having digital onboarding capabi…
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20 November 2019
Revelations of money laundering cases involving several major European banks are driving heightened scrutiny on know your customer (KYC) and ant…
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19 November 2019
When new lending volume declines and delinquencies rise, loan collections systems become the most important system in the retail bank to protect…
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14 November 2019
Customer communications management (CCM) solutions support a vital operational function for wealth managers, but they also have an essential rol…
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14 November 2019
In this Briefing Note we look at the AWS Data Exchange that was introduced by AWS. The cloud continues to see adoption in the capital markets, e…
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14 November 2019
Hypercompetitive conditions in recent years have served as a reality check and a galvanizing catalyst for investment firms to address fundamenta…
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12 November 2019
The traditional mortgage banking model is broken due to short-sighted strategy management of the business, underinvestment in technology relativ…
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12 November 2019
Insurers across all lines of business continually adjust their strategic goals, approach, and success criteria of digital initiatives. Survey da…
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11 November 2019
Money20/20 USA has been a key fixture on my autumn travel schedule since the very first event back in 2012. When the show began eight years ago,…
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7 November 2019
Celent engages with clients in many different ways — from providing insights via research reports and access to analysts to delivering bespoke r…
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6 November 2019
The complex dynamics of technology and regulatory evolution has added unprecedented demands on banks’ Know Your Customer (KYC) and anti-money la…
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4 November 2019
Robust customer identity verification and authentication capabilities are essential for delivering a smooth customer experience, from onboarding…
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1 November 2019
In recent weeks, Charles Schwab and TD Ameritrade have both announced that they will be doing away with trade commissions. Although this is not…
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31 October 2019
InsureTech Connect is the world’s largest insurtech event and this document was created for Celent customers interested in insurtech and innovat…
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29 October 2019
Hypercompetitive conditions in recent years have served as a reality check and a galvanizing catalyst for investment firms to address fundamenta…
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26 October 2019
At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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26 October 2019
This is the essential guide to trading technology in 2019. Celent looks at the leading Order Management System (OMS) and Execution Management Sy…
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26 October 2019
In 2014 some inventive engineers in Google’s Paris office created cardboard headgear that allowed users to experience virtual reality via their…
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25 October 2019
Wealth managers are eager to learn new ways to improve the customer experience they provide as firms are feeling significant pressures from thei…
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22 October 2019
Healthcare is a complex industry that has a deep impact on everyone’s life and well-being. Getting all the market participants – including healt…
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22 October 2019
Regulatory and technology changes are driving the evolution of KYC-AML operations. New tools and solutions powered by intelligent automation and…
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21 October 2019
Know your customer (KYC) and customer due diligence (CDD) requirements are the most burdensome areas of anti-money laundering (AML) compliance f…
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20 October 2019
Virtual reality enables the advisor or analyst to manipulate objects across multiple dimensions, and in a collaborative way. The most powerful u…
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18 October 2019
Smart speakers such as Google Home and Amazon Alexa have penetrated a significant portion of US households, presenting advisors with a unique op…
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17 October 2019
As many of you know, the new PSD2 requirements for Strong Customer Authentication (SCA) were due to come into effect on September 14th. PSD2 req…
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17 October 2019
Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
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11 October 2019
The past decade has been unique for financial services industry and the economy in general. The Great Recession-which in the United States began…
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3 October 2019
Client reporting is not new to the wealth management industry; wealth managers are required to provide portfolio and investment reporting to the…
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3 October 2019
Celent examines pervasive cyber threats, cybersecurity frameworks and methodologies, and the current and future state of the art in cyber defens…
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3 October 2019
The overarching theme @Sibos 2019 was hyperconnectivity which naturally octopuses into several other headlines. In particular, there was buzz ar…
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3 October 2019
Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the industry to transform rapidly. Other forc…
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2 October 2019
Banks are facing both cost and revenue pressures, and with increasing demands on their payments processing technology from both customers and re…
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30 September 2019
Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
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27 September 2019
Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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27 September 2019
Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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22 September 2019
Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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18 September 2019
In many banks, the payments infrastructure is barely suitable for today, let alone tomorrow. Banks face ever more changes, and adding more patch…
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18 September 2019
TCS briefed Celent on its recently developed Intelligent Cloud BURST (icBURST) and Intelligent Risk Scenario Creation offerings in July 2019. Th…
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11 September 2019
QR codes have evolved from tracking auto parts and enabling personalized marketing messages into an easily accessible and efficient B2C payment…
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11 September 2019
Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the insurance industry to transform rapidly.…
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10 September 2019
SAS has been a significant player in providing analytics and data solutions to the insurance industry for decades, both partnering with core sys…
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10 September 2019
Join us for this presentation by Arin Ray addressing corporate actions automation and how to leverage innovative technology to improving efficie…
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10 September 2019
Managing the variety and innovation in a global distribution environment increasingly requires 'digital tools' and capabilities that allow insur…
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9 September 2019
The complex dynamics of technology and regulatory evolution have placed unprecedented demands on banks’ Know Your Customer (KYC) and anti-money…
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8 September 2019
Distributed Ledger Technology (DLT) is a shared database which is spread across multiple participants on a decentralized network and records tra…
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8 September 2019
In May 2018, Celent published updates to the regional P&C PAS (policy administration system) vendor reports across the sectors of property & cas…
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5 September 2019
The spectrum of products and services offered by health insurance companies has flourished, and companies are focusing on building a health ecos…
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4 September 2019
Jack Henry & Associates’ (JHA) acquisition of Geezeo, a provider of financial management solutions for consumers and businesses, is emblematic o…
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27 August 2019
Insurers are increasingly looking at ways to create an ecosystem that better supports their business objectives. The approach of engineering the…
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26 August 2019
Buy side front office technology is transforming and consolidating to give asset managers an edge. In a period of massive technology changes, th…
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23 August 2019
The advantages of scale and integration long enjoyed by end-to-end wealth management platform vendors are under assault by the shift to digitiza…
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21 August 2019
Celent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
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20 August 2019
Rather than thinking of them as a single solution that fixes all problems, AI solutions should be viewed as a toolkit with different capabilitie…
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16 August 2019
A failure to elect on a corporate action due to an operational error can hurt the beneficiary financially. This exposes the firm to scrutiny abo…
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14 August 2019
With a more relaxed US regulatory climate, tax reform and growing cash reserves more public companies are building strategic growth through merg…
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13 August 2019
I spend a certain amount of time in Palo Alto. For a while now, a common sight has been Waymo vehicles (with a safety driver) tooling around tow…
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13 August 2019
This report examines the leading European vendors of front-to-back office wealth management platforms available in Europe, the Middle East and A…
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12 August 2019
Seven years ago, in May 2012, Celent did some thinking about: “What happens when there are (almost) no auto accidents?” Celent concluded: "This…
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6 August 2019
Yesterday, Nets, a large payments company in the Nordics, and Mastercard announced that "Mastercard has entered into agreement to acquire Nets'…
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6 August 2019
With growing volumes and complexities of corporate actions, intensifying regulatory scrutiny on transparency in corporate governance, and dimini…
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24 July 2019
European regulators’ desire to increase the security of electronic payments is understandable and well intended. However, the impending Payment…
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24 July 2019
Only one international player— Lemonade —has entered the German market, while German start-ups only rarely attempt to expand abroad. The sheer n…
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21 July 2019
On July 8, 2019, FIS briefed Celent on its US Credit Processing solution. This briefing note summarises our key takeaways. FIS Credit Processing…
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19 July 2019
Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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9 July 2019
Fintech across the value chain is supporting the reinvention of investment research via an explosion of data, tools, and distribution methods. A…
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8 July 2019
Steady movement toward the “early adopter” stage signals that AI applications in the front office are proving themselves and triggering a new co…
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1 July 2019
Last week Jamie Macgregor and I had the good fortune of attending the Digital Insurance Agenda 2019 conference in Amsterdam. It was, as always,…
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27 June 2019
There are a number of data points demonstrating wider adoption of AI/ML across capital markets operations. I discussed this evidence (and we cam…
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26 June 2019
We are in the midst of an overnight success in the fixed income front office, 20 years in the making. As secular pressure changes the economics…
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25 June 2019
As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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17 June 2019
Client reporting is not new to the wealth management industry; wealth managers are required to provide portfolio and investment reporting to the…
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17 June 2019
We just published Innovations in Fixed Income Technology: The Platforms and the Pieces which explores the changing fixed income trading technolo…
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17 June 2019
I recently led a panel discussion on “Governing and Designing Digital Initiatives.” That assignment gave me an opportunity to think about what g…
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17 June 2019
Data is a recurring topic in Celent’s conversations with CIOs. The broad ask by CIOs is to be able to derive insights from a wide variety of dat…
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12 June 2019
Last week I was back in Amsterdam, at Money20/20 Europe. While I’ve been to the US version of the show every single year since its inception…
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11 June 2019
The Research Management System (RMS), the core technology solution supporting research management in the buy side front office, is being influen…
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30 May 2019
Overview Fintech across the value chain is supporting the re-invention of investment research via an explosion of data, tools and distribution m…
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23 May 2019
Liquidnet’s acquisition of RSRCHXchange is a harbinger of increased focus and attention on buy side research management systems and related fint…
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22 May 2019
Many P&C insurers still run old technology and limited legacy systems that put a major constraint in their digitization efforts. Helping them na…
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21 May 2019
This report outlines market demands: client expectations, commercial needs, technological and regulatory hurdles in the portfolio reporting indu…
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21 May 2019
The evolution of hybrid digital advice from a segmentation play (“Call me when you’ve got a million, Mr. Client”) to a more seamless “co-pilot”…
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14 May 2019
Managing the variety and dynamism in a distribution environment that is increasingly digital requires tools that allow insurers to deal with a v…
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14 May 2019
The pursuit for improving automation levels goes back a long time in the capital markets. Success has been achieved in some areas, but a lot rem…
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13 May 2019
I’ve been attending the NACHA Payments conference for many years, either as a banker, technologist, or industry research analyst. In recent year…
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12 May 2019
AI will transform the UI and in turn customer engagement. To track the progress in banking, Celent launched its inaugural AI in the UI Request f…
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9 May 2019
The third of Fenergo’s three-part CLM Trends report series looks at how the technology driving finance and regulation is pushing financial insti…
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9 May 2019
I look forward to continuing my research of the front-to-back office wealth management vendor landscape and understanding how the platform provi…
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8 May 2019
Early last year we predicted 2018 to be a critical year for operationalization and wider adoption of artificial intelligence (AI) and machine le…
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28 April 2019
Financial institutions have been experimenting with AI and machine learning in AML for some time now. The experimentation phase is now giving wa…
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17 April 2019
In a release which foreshadowed the Wipro cyber breach, FDIC wrote a letter to financial institutions regarding their responsibilities for third…
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12 April 2019
Celent recognizes Citi (USA) as the Model Bank of the Year 2019 award winner for eight cash management and payments initiatives by Citi’s Treasu…
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2 April 2019
The anti-money laundering (AML) software market is large and complex, with many international, regional, and local providers. In a series of thr…
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24 March 2019
We did a series of webinars, in-person presentations, and vendor solution reports recently around the asset management investment and risk techn…
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18 March 2019
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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3 March 2019
The end-game of anti-money laundering operations will, logically, be a fully automated process whereby monitoring and screening, alert investiga…
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22 February 2019
The G-20 mandates are the gift that keeps on giving. Initial Margin (IM) is the latest installment in regulations aimed at reducing risk in OTC…
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21 February 2019
Initial margin (IM) requirements are a global regulatory regime intended to limit systemic contagion by offsetting losses if an OTC derivatives…
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18 February 2019
The financial services industry is currently experiencing a sea change. Key drivers of this change are causing the industry to morph into an…
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18 February 2019
I had the pleasure of attending TINtech London Market this year and specificially the new innovation stage. Historically one might have wondered…
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14 February 2019
We are having conversations with a handful of asset managers and asset owners who are making plans for systems upgrades in areas such as frontli…
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11 February 2019
Many P&C insurers still run old technology and limited legacy systems that represent a major constraint in their digitization efforts. Helping t…
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6 February 2019
The Association for Financial Professionals (AFP) recently published its annual 2019 AFP Risk Survey Report. The survey, supported by Marsh & Mc…
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30 January 2019
Smaller financial institutions face their own challenges when complying with the operational, regulatory, and technical requirements of AML prog…
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25 January 2019
Banks say CX is important, but the significant majority of US banks aren’t utilizing established solutions designed to optimize the in-person CX…
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24 January 2019
Intelligent automation-enabled tools promise to offer significant operational and efficiency improvements in the middle and back office in capit…
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24 January 2019
As always, CES was overwhelming. 4,500 companies exhibiting to over 180,000 attendees. It might be easier to list some of the things I did not s…
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17 January 2019
To be successful, an insurer has to correctly estimate the probability of losses. To do that, the insurer collects information about risks and o…
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17 January 2019
Robotic process automation is a crunch technology that is relatively easy and quick to implement and promises a strong ROI, but a recent string…
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14 January 2019
Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. This is the…
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10 January 2019
Many insurers are incorporating IoT into their products and processes. As they move forward, insurers will face the challenge of buying data or…
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7 January 2019Security tokens will be one of 2019’s biggest stories in blockchain. As institutional investors position themselves for digital assets, there is…
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19 December 2018
Ninety percent of Fortune 1000 companies engage in some degree of external IT services. The increase in these engagements is to a large extent t…
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Banking ITS Providers in Flux: The Transition to Long-Term Partnerships (2018 Asia-Pacific Spectrum)19 December 2018
Ninety percent of Fortune 1000 companies engage in some degree of external IT services. The increase in these engagements is to a large extent t…
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28 November 2018
This report evaluates and ranks vendor solutions that support firmwide (enterprise level) risk management capabilities around firmwide risk aggr…
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28 November 2018
Watchlist screening has become the most-scrutinized area of AML compliance, and the area that has been hit with the most outsized fines by regul…
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28 November 2018
The market for IT services is evolving dramatically as the priorities of institutions shift towards high-value partnerships. Ninety percent of F…
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28 November 2018
Mortgage technology innovation and IT investment opportunities continue to grow as the industry strives to digitize its front office customer en…
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28 November 2018
The market for IT services is evolving dramatically as the priorities of institutions shift towards high-value partnerships. Ninety percent of F…
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28 November 2018
To be successful, an insurer has to correctly estimate the probability of losses. To do that, the insurer collects information about risks and o…
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27 November 2018
Celent sought to understand APAC corporate banking, drilling into operating income performance, segment revenue, technology trends, and opportun…
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26 November 2018
There is an explosion of new data sources and firms providing access to that data. This phenomenon, with a boost from new analytic methods, will…
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26 November 2018
This is the third report in the Next-Generation Portfolio and Investment Risk Capabilities series. This research evaluates and ranks front offic…
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26 November 2018
An understanding of compliance as the sine qua non of wealth management client onboarding is being supplanted by an awareness of the potential f…
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26 November 2018
“Brick and mortar” is a phrase going back around 20 years to the dawn of the generally available internet when web designers were looking for a…
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21 November 2018
Capital markets institutions have traditionally devoted the bulk of their mind and wallet share on front office revenue-generating activities. P…
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19 November 2018
Bank customer engagement needs to evolve if banks are to remain competitive with alternative providers. Pacesetters are leading the charge by tr…
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12 November 2018
The General Data Protection Regulation (GDPR) is a piece of European Union legislation that regulates how personal data is collected, bought, so…
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6 November 2018
To cope with the increasingly hybrid world of corporate to bank connectivity, banks must offer a full range of attended and unattended digital c…
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5 November 2018
In the run up to Money 20/20 USA in October 2018, the main global payment networks (Visa, Mastercard, and American Express) announced concerted…
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1 November 2018
The good news is that these vendors go to market with comprehensive solutions covering all the components. The bad news is that only a couple of…
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30 October 2018
Celent’s new business and underwriting system spectrum report is intended to help insurers as they refine their new business and underwriting te…
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30 October 2018
Over the past ten years — we could even stretch back to the last two decades — financial crime management has undergone profound and costly stru…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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28 October 2018
Initiatives that target the new business and underwriting functions are necessary to help the insurers address growth, service, and distribution…
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28 October 2018
On the 11th of October Celent hosted an invite-only roundtable discussing AI in insurance. In contrast to the earlier event, this one hosted pro…
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24 October 2018
Data science leads find a home to discuss their challenges. On the 9th and 10th of October I had the great privilege of chairing the 5th Annual…
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23 October 2018
This report reviews and ranks the new business and underwriting vendor systems actively being used by life insurers in North America. It uses Ce…
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22 October 2018
With the fight for new customers growing more and more competitive, carriers continue to look for new ways of differentiation through their prod…
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18 October 2018
The new era of customer-centricity in insurance applies to agents just as much as it applies to policyholders. Many insurers are focusing their…
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Enhancing AML Efficiency and Effectiveness: Artificial Intelligence Transforms the Rules of the Game11 October 2018
This report discusses how banks are adopting new tools and technology such as artificial intelligence, machine learning, and robotic process aut…
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5 October 2018
Intense regulatory scrutiny is exposing gaps in financial crime compliance operations, while proliferation of digital solutions and channels is…
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1 October 2018
Two broad themes stood out at AIS 2018 Repositioning AI’s end game from replicating human brain to augmenting it And building AI for the gre…
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1 October 2018
Not all insurers have the same perception of their core insurance system and their vendor. Having described the recent evolution of the life PAS…
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28 September 2018
Clients view investments they hold within an institution as a whole, not in terms of separate brokerage, trust, and bank channels. This report l…
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20 September 2018
In 2010, ISO released the ISO Electronic Rating Content (ISO ERC). This product allows insurers to ingest loss costs, rules, and forms attachmen…
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18 September 2018
Anti-money laundering software continues to evolve. Solution providers have been responding to demands for new functionality driven by financial…
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18 September 2018
DataOps Can Move Analytics from a Discrete Activity to a Winning Business Discipline The potential of artificial intelligence (AI) technologies…
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18 September 2018
According to the International Monetary Fund, Asia accounts for nearly two-thirds of global growth, and the region remains the world’s most dyna…
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18 September 2018
As mentioned in a blog post in May titled Leveraging data and AI in insurance, there is a growing proportion of insurers who invest in artificia…
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17 September 2018
Celent examines the spectrum of architectural choices, IT approaches, and vendor solutions that can underpin cost efficiency, operational conver…
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Searching for API, Microservices, and Cloud-Native Insurance Software: Finding the Optimal Trade-Off11 September 2018
Insurers are increasingly looking for cloud-native core insurance systems that leverage APIs and are microservices-oriented. Their focus is to l…
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4 September 2018
Traditional technology used in financial crime compliance operations has reached an impasse and cannot handle growing volumes and complexities.…
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23 August 2018
Anyone insuring automobiles is paying a lot of attention to the development of ADAS (Advanced Driver Assistance Systems) equipped vehicles and o…
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29 July 2018
Following our review of life, pension, annuity and health PAS systems and vendors active in EMEA in 2017, we estimate the deals generated by the…
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26 July 2018
Cards remain the backbone of commerce and payments, yet many systems powering cards processing at financial institutions are decades old and str…
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24 July 2018
In 2017 Celent published its leading-edge Connected Corporate Banking series, identifying the digital strategies transforming corporate banking…
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17 July 2018
Our corporate banking trends track Celent’s themes of Digital and Omnichannel; Innovation and Fintech; and Legacy and Ecosystem Transformation.…
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9 July 2018
Note: A webinar on this topic is also available. The extended visual assistant (EVA) will enable retail bankers, private bankers, corporate, and…
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9 July 2018
In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
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9 July 2018
This report looks to 1) shed light on the methodology behind popular ESG scores and ranking systems and 2) introduce a specialist low-carbon dat…
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2 July 2018
Note: A webinar that draws on this presentation is available here. In this report, we discuss the Data Science workflow, from gathering requirem…
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21 June 2018
This year’s EBAday conference was held in mid-June in Munich, Germany. Always a well-attended, EBAday is a two-day conference hosted by the Euro…
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20 June 2018
A January 2018 blog at celent.com was more in the nature of a hypothesis than a prediction. The blog, If 2017 Was the Year of Insurtech, Will 20…
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16 June 2018
This year I once again had the good fortune to be able to attend some of The Insurance Network's Technology conference in London or TINTech as i…
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14 June 2018
Life insurers are being told their new system will solve their legacy problem, move them toward digital, and allow for insurer self-sufficiency,…
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13 June 2018
Neil Katkov, a California native who lived in Japan for 20 years, oversees Celent’s Risk Management & Compliance segment, which covers all finan…
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13 June 2018
Financial services regulation has expanded at an astounding rate since the financial crisis — and, consequently, so has the cost of regulatory c…
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11 June 2018
The concept of a cognitive corporate bank was considered a moonshot a decade ago. Banks and tech providers have taken on the challenge. Today, A…
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31 May 2018
Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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30 May 2018
Today, an institution can take two approaches to reduce false alarms. It can either lower risk thresholds to capture more suspicious activities,…
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23 May 2018
CRO and CCO offices are grappling with the digital age. They continue to face the mainstay factors of regulatory scrutiny and cost pressures. At…
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22 May 2018
Celent ranks Property/Casualty policy administration systems from Europe, the Middle East, and Africa. Many General insurers still run old techn…
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22 May 2018
I have spent the last several weeks in a variety of detailed conversations, globally, around the cloud in the capital markets with financial ins…
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16 May 2018
I’ve been attending the NACHA Payments conference for many years, either as a banker, technologist, or industry research analyst. In recent year…
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14 May 2018
To generate underwriting profits, insurers need to consider all technologies that can help them improve their technical ratios. Among these rati…
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7 May 2018
Digital document capture and processing will automate loan origination processes that currently get bogged down in the back office. Advances in…
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3 May 2018
It’s not hard to find people saying that voice is the new UI. It’s a great slogan, because it is succinct, plausible . .. and confirmed by the e…
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29 April 2018The striking aspect of Celent’s 2018 Model Bank award winners is the number that are applying technology that would have been considered akin to…
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29 April 2018
Historically, private equity general partners have looked to institutional channels for distribution. The emergence of new technologies designed…
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24 April 2018
Celent recognizes Credit Suisse as the 2018 Model Bank: Cash Management for their Direct Business Multibanking Cashmanagement initiative. Multib…
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19 April 2018
Big changes are coming to the US payments industry. These changes, and how banks respond to them, will be competitive differentiators for the ba…
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18 April 2018
I was recently part of a large industry Risk and Compliance Summit in London, where I presented perspectives based on a recent study Celent exec…
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16 April 2018
The unrelenting data breaches have a silver lining, offering banks an opportunity to reinvent the customer experience. Digital customer acquisit…
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11 April 2018
Healthcare is a market that is rapidly evolving. Insurers need to find appropriate systems if they want to capture opportunities in this changin…
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10 April 2018
Celent examines the leading CRM vendors in the European wealth management market. Client relationship management (CRM) is a strategy and busine…
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4 April 2018
Alexa, Google Home Assistant, and friends are becoming more than information utilities and background music. They are bidding to become family m…
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2 April 2018
This report explores the innovative and promising software engineering concept of microservices and the revolutionary architecture that is being…
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1 April 2018
There have been two recent deaths that have significant implications for the development of autonomous vehicles. On March 23, a man suffered fat…
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28 March 2018
Repo is THE tool to leverage for collateral management. Celent tells you how. The global repo market is ripe for change after years of stagnatio…
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27 March 2018
Incumbent wealth and asset management technology providers are looking to evolve into fully API supported platforms. Asset managers, brokerages,…
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27 March 2018
In general, an API refers to a technical specification for operating a specific program by another program, and it defines command statements (c…
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26 March 2018
The path to omnichannel CX is paved by multiple vendor solutions. If only banks would implement them. Vendors with Large Clients Tend to Evolve…
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26 March 2018Banks must think beyond regulatory minimums when considering Open Banking APIs. Read more about how forward-looking banks are unlocking business…
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20 March 2018
IT spending globally will increase by 4.2% annually, mostly driven by new investment spending. This report analyzes the IT spending patterns of…
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17 March 2018
In my previous Celent research I have highlighted two levers for jumpstarting the capabilities of the advisor. These are digitization and machin…
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10 March 2018
Now, more than ever, achieving a full, 360-degree view of customers is essential for holistic, optimized and effective anti-money laundering com…
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25 February 2018
Celent ranks North American property & casualty policy administration systems. This report provides an overview of the policy administration sys…
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24 February 2018
Robos and traditional brokerages are focused on impact investing as a way to grab the attention of high net worth investors (HNWIs) and millenni…
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Capital Markets Surveillance Vendor Landscape: The Next Wave in Trade and Communication Surveillance4 February 2018
Analytics is reshaping capital markets surveillance. This report presents the latest trends and innovation in multichannel surveillance technol…
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29 January 2018
As banks look to improve the corporate banking customer experience, by upgrading their technology infrastructure, they often turn to digital cor…
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21 January 2018
This report will aim to highlight how “digital” has become a force for disruption in the wealth management industry and will specifically look a…
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19 January 2018
The operational challenges of AML compliance and the technical capabilities of anti-money laundering (AML) software have hit an impasse. This is…
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10 January 2018
Simplification of complexity allows the advisor to chart for clients the difference between investment and withdrawal strategies. He positions h…
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26 December 2017
This report explores how fintechs have pivoted from using APIs as a means to deliver a digital experience to selling APIs as their product. It…
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20 December 2017
As banks look to transform the corporate banking customer experience by upgrading their technology infrastructure, they often turn to integrated…
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11 December 2017
Regulations and macroeconomic evolution are influencing profitability and return on capital altering traditional capital markets business models…
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22 November 2017
Regulatory pressures are driving strong global demand for cross-asset automated surveillance capabilities that leverage artificial intelligence…
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19 November 2017
Asset managers must deal with incumbent front-to-back architecture and stay extremely competitive. A number of asset management firms fund admin…
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14 November 2017
Digital technology enablement could augment alpha generation for active managers and stem the erosion against the tidal wave of passive investin…
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13 November 2017
Inappropriate conduct has cost the financial services industry a significant amount in direct losses, lawsuits, and fines since the last financi…
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23 October 2017
As asset managers continue to develop their trading desks, the interaction between the trading desk and portfolio managers is crucial. The aggre…
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12 October 2017
Corporate banking plays a dominant role for the largest global banks. Celent drills down into corporate banking performance and takes a closer l…
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11 October 2017
Thin investment returns, shifting regulations, and tight operating margins are forcing asset managers to evolve their operational and technical…
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2 October 2017A review and ranking of vendor provided core claims systems actively being used by non-life insurers in EMEA is presented in this report. Celent…
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15 June 2017
Just got back from the FTF Sec Ops Conference in Boston. Front-to-back asset management workflow was the main focus of the conference with some…
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22 May 2017
This report shares ideas on how wealth managers and banks can implement new AI technology to reap the benefits of new digital customer touch poi…
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14 May 2017
Celent has released a new report titled Emerging Technologies for Core Systems: 2017 Edition. The report was written by Craig Beattie, a Senior…
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3 May 2017
Celent has released a new report titled Marching to a Different Beat: Architectures and IT Sourcing Options for Asset Managers. The report was w…
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3 April 2017
Celent Model Bank Award: Emirates NBD & ICICI Bank: Blockchain Pilot Network Winners of Celent Model Bank 2017 Award for Most Promising Proof of…
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26 March 2017
Performance analysis and attribution is a top of the list requirement for asset managers to demonstrate their value. Performance analysis is cru…
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4 August 2016
Celent has released a new report titled Deal Trends and Projections in the P&C PAS Market: 2016 EMEA Edition, which reviews the PAS market deal…
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25 June 2015
I love spotting ironies such as how this years Strata | Hadoop World conference (the UK one) spent more time discussing Apache Spark and whether…
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20 May 2015
Artificial intelligence has been around nearly as long as humans have been able to think about themselves, about thought and what they do. Empat…
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19 December 2011
There has been much written about the emergence of Big Data, both as a phenomenon and as a set of practices, infrastructure, and algorithms desi…
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23 January 2004
Boston, MA, USA January 23, 2004 In a new report, " ," Celent compares eleven applications offered by leading investment performance attribut…
Research related to ICE Insurance Suite
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13 February 2020
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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9 February 2020
This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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20 January 2020
At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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12 November 2019
Insurers across all lines of business continually adjust their strategic goals, approach, and success criteria of digital initiatives. Survey da…
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26 October 2019
At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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3 October 2019
Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the industry to transform rapidly. Other forc…
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27 September 2019
Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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22 September 2019
Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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8 September 2019
In May 2018, Celent published updates to the regional P&C PAS (policy administration system) vendor reports across the sectors of property & cas…
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27 August 2019
Insurers are increasingly looking at ways to create an ecosystem that better supports their business objectives. The approach of engineering the…
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19 July 2019
Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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1 July 2019
Last week Jamie Macgregor and I had the good fortune of attending the Digital Insurance Agenda 2019 conference in Amsterdam. It was, as always,…
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25 June 2019
As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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22 May 2019
Many P&C insurers still run old technology and limited legacy systems that put a major constraint in their digitization efforts. Helping them na…
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18 March 2019
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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11 February 2019
Many P&C insurers still run old technology and limited legacy systems that represent a major constraint in their digitization efforts. Helping t…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
-
22 October 2018
With the fight for new customers growing more and more competitive, carriers continue to look for new ways of differentiation through their prod…
-
20 September 2018
In 2010, ISO released the ISO Electronic Rating Content (ISO ERC). This product allows insurers to ingest loss costs, rules, and forms attachmen…
-
Searching for API, Microservices, and Cloud-Native Insurance Software: Finding the Optimal Trade-Off11 September 2018
Insurers are increasingly looking for cloud-native core insurance systems that leverage APIs and are microservices-oriented. Their focus is to l…
-
9 July 2018
In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
-
20 June 2018
A January 2018 blog at celent.com was more in the nature of a hypothesis than a prediction. The blog, If 2017 Was the Year of Insurtech, Will 20…
-
16 June 2018
This year I once again had the good fortune to be able to attend some of The Insurance Network's Technology conference in London or TINTech as i…
-
22 May 2018
Celent ranks Property/Casualty policy administration systems from Europe, the Middle East, and Africa. Many General insurers still run old techn…
-
25 February 2018
Celent ranks North American property & casualty policy administration systems. This report provides an overview of the policy administration sys…
-
14 May 2017
Celent has released a new report titled Emerging Technologies for Core Systems: 2017 Edition. The report was written by Craig Beattie, a Senior…
-
4 August 2016
Celent has released a new report titled Deal Trends and Projections in the P&C PAS Market: 2016 EMEA Edition, which reviews the PAS market deal…