
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
Subject to reasonable use.
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
In order to understand the current state and trends regarding insurance payments, Celent conducted an online survey with insurers and managing g…
COVID-19 created lasting changes in the distribution of life insurance. The evolution of direct-to-consumer (D2C) sales was slow until the pande…
As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…
Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
Amerisure, one of the nation's leading providers of commercial insurance, embarked on an underwriting transformation program in 2017 to support…
Embedded finance is reshaping the way customers engage with financial products and expanding the distribution of tools and services that banks,…
Implementing changes has always required various human and technology resources. Wealth management (WM) firms have generally employed specific p…
Alternative data sources have been discussed as a possible way to provide a more digital insurance experience. In this report, we will examine d…
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
The world is witnessing a state of flux, with climate change threatening where we live, work, and play. Natural catastrophes and weather reliant…
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
The colocation market is thriving. Although highly associated with high frequency traders utilizing ultra-low latency trading strategies, exchan…
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
Celent surveyed numerous vendors that provide RPA platforms and/or services to see how RPA is advancing with focus on areas such as process inte…
This year, Celent interviewed 25 chief information officers and senior technology leaders of global market infrastructure (MI) to understand the…
As the world finally turn the page to a new post-pandemic chapter, the Wealth Management industry has reason for cautious optimism. While much u…
The COVID-19 pandemic has been especially hard on P&C insurers. Along with a large number of natural disasters and severe weather events which c…
COVID-19 presented the global life insurance industry with challenges that have turned into opportunities. New societal realities and customer n…
Technology-driven change is accelerating in the buy side front office according to senior buy side executives who participated in an exclusive C…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the past owing to increasing customer demands and operational…
Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the past owing to increasing customer demands and operational…
Intelligent automation projects are worth exploring as they can directly decrease the cost of operations while improving scalability and reducin…
COVID-19 created lasting changes in the distribution of life insurance. The evolution of direct-to-consumer (D2C) sales was slow until the pande…
Embedded finance is reshaping the way customers engage with financial products and expanding the distribution of tools and services that banks,…
Alternative data sources have been discussed as a possible way to provide a more digital insurance experience. In this report, we will examine d…
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
COVID-19 created lasting changes in the distribution of life insurance. The evolution of direct-to-consumer (D2C) sales was slow until the pande…
As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…
The global pandemic forced many insurers to accelerate the digitalization of their businesses. This came with a record number of policy administ…
The last two years have seen life insurers move from complete uncertainty as to how to handle the change COVID thrust upon them to them making t…
Embedded finance is reshaping the way customers engage with financial products and expanding the distribution of tools and services that banks,…
Celent profiles 19 PAS in use or being marketed for the administration of North America group and voluntary life protection products, annuities,…
The benefits of legacy conversion are well known: access to modern digital capabilities and flexibility to continue to adapt. The challenge has…
Since our last update to this report, Celent has seen an increased interest from vendors in the life policy administration system market in LATA…
In this eighth installment of Celent's biennial look at policy administration systems (PAS) available to life insurers in North America, we prof…
The life policy administration system vendor market in Europe, the Middle East, and Africa is difficult to navigate. While insurers tend to have…
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
It’s common to hear the refrain “conversions are risky, expensive, and are never on-time!" Well, we wanted to know if the caution is still warra…
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
The booming stock market is growing the money in company pension plans. It could be the right time to sell if a company wants to remove the pens…
COVID-19 created lasting changes in the distribution of life insurance. The evolution of direct-to-consumer (D2C) sales was slow until the pande…
As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…
Amerisure, one of the nation's leading providers of commercial insurance, embarked on an underwriting transformation program in 2017 to support…
Embedded finance is reshaping the way customers engage with financial products and expanding the distribution of tools and services that banks,…
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
Alternative data sources have been discussed as a possible way to provide a more digital insurance experience. In this report, we will examine d…
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
The world is witnessing a state of flux, with climate change threatening where we live, work, and play. Natural catastrophes and weather reliant…
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
Customers and the industries we serve are always at the heart of the insurance business. For the most part increased digitisation and innovation…
Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
COVID-19 created lasting changes in the distribution of life insurance. The evolution of direct-to-consumer (D2C) sales was slow until the pande…
The global pandemic forced many insurers to accelerate the digitalization of their businesses. This came with a record number of policy administ…
The last two years have seen life insurers move from complete uncertainty as to how to handle the change COVID thrust upon them to them making t…
Celent profiles 19 PAS in use or being marketed for the administration of North America group and voluntary life protection products, annuities,…
The benefits of legacy conversion are well known: access to modern digital capabilities and flexibility to continue to adapt. The challenge has…
Since our last update to this report, Celent has seen an increased interest from vendors in the life policy administration system market in LATA…
In this eighth installment of Celent's biennial look at policy administration systems (PAS) available to life insurers in North America, we prof…
The life policy administration system vendor market in Europe, the Middle East, and Africa is difficult to navigate. While insurers tend to have…
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
It’s common to hear the refrain “conversions are risky, expensive, and are never on-time!" Well, we wanted to know if the caution is still warra…
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
The booming stock market is growing the money in company pension plans. It could be the right time to sell if a company wants to remove the pens…
Alternative data sources have been discussed as a possible way to provide a more digital insurance experience. In this report, we will examine d…
Group & Voluntary is an active market attracting interest from both existing players and new entrants, many of which would not have existed five…