23 September 2021
Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
Research related to ESKA® Insures
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20 September 2021The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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15 September 2021MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
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12 September 2021Group & Voluntary is an active market attracting interest from both existing players and new entrants, many of which would not have existed five…
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12 September 2021
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
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8 September 2021"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
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18 August 2021Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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8 August 2021The world is witnessing a state of flux, with climate change threatening where we live, work, and play. Natural catastrophes and weather reliant…
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20 July 2021Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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19 July 2021Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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15 July 2021Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
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12 July 2021In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
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30 June 2021Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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29 June 2021
What does leading-class digital insurance look like today? And what are the key gaps to getting there? We recently explored these questions thro…
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10 June 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
Research related to ESKA® Life Insurance
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12 September 2021
Group & Voluntary is an active market attracting interest from both existing players and new entrants, many of which would not have existed five…
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8 September 2021
"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
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18 August 2021
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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15 July 2021
Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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29 June 2021
What does leading-class digital insurance look like today? And what are the key gaps to getting there? We recently explored these questions thro…
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4 March 2021Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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10 December 2020Although 2020 has certainly been a unique year it hasn’t put a damper on the momentum that has been building over the last few years in the Life…
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3 December 2020The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2 December 2020This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
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2 October 2020Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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18 September 2020Can I get to a positive ROI and is the investment going to be worth it if I can't? This is a fundamental question to answer before investing in…
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29 August 2020Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
Research related to P&C / General Insurance Policy Administration System
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18 August 2021
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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20 April 2021This report is part of a series on claims systems in North America, Latin America, EMEA, and the Asia-Pacific. It profiles the majority of the p…
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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11 March 2021Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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11 March 2021In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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4 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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19 January 2021This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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18 December 2020
The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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3 December 2020
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2 December 2020
This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
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26 November 2020This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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29 August 2020
Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
Research related to Brokers and Agents Portal
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20 September 2021
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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20 July 2021
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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10 June 2021
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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27 September 2019Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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27 September 2019Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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29 October 2018A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to ESKA General Insurance - Claims Administration
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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20 April 2021
This report is part of a series on claims systems in North America, Latin America, EMEA, and the Asia-Pacific. It profiles the majority of the p…
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11 March 2021
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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2 December 2020
This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
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19 July 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This re…
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12 May 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. Our rev…
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22 March 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This r…
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13 February 2020At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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9 February 2020This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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26 October 2019At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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25 June 2019As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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22 January 2019What's on the agenda for North American P/C CIOs in 2019? Find out what is in the works for digital, cloud, and renewal of application portfolio…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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9 July 2018In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
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3 October 2017A review and ranking of vendor provided core claims systems actively being used by non-life insurers in EMEA is presented in this report. Celent…
Research related to ESKA® Medical Insurance
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18 August 2021
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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7 June 2021In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
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18 May 2021Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
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4 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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18 December 2020
The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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3 December 2020
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2 October 2020
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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29 August 2020
Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020
As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
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27 June 2020Over the past decade, the health insurance market has been changing quickly. Health insurers are no longer simply paying medical bills and under…
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24 March 2020The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
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22 October 2019Healthcare is a complex industry that has a deep impact on everyone’s life and well-being. Getting all the market participants – including healt…
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5 September 2019The spectrum of products and services offered by health insurance companies has flourished, and companies are focusing on building a health ecos…