15 April 2020
How does a 160-year-old insurer with a traditional distribution network begin selling direct to consumer products in a way that is 100% focused…
Research related to EIS Group Inc.
Research related to BillingCore® for P&C
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13 February 2020At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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25 June 2019As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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18 March 2019System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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29 October 2018A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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9 July 2018In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
Research related to ClaimCore® for P&C
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12 May 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. Our rev…
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23 March 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This r…
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13 February 2020
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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10 February 2020This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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26 October 2019At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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25 June 2019
As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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9 July 2018
In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
Research related to EIS DXP™
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28 April 2020A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
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25 April 2020Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
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15 April 2020First Foundation Bank is a $6.3 billion asset institution focused on private wealth management, personal banking, and business banking. Founded…
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15 April 2020Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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24 February 2020In this report, we look at insurance claims and healthcare use cases for image recognition. Due to the synergy between insurance and healthcare,…
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21 January 2020At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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8 January 2020Banks are at an inflection point and the curve of opportunity is steep. Given technological advances, they can change the game in both customer…
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3 December 20195G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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17 October 2019Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
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25 January 2019Banks say CX is important, but the significant majority of US banks aren’t utilizing established solutions designed to optimize the in-person CX…
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26 November 2018“Brick and mortar” is a phrase going back around 20 years to the dawn of the generally available internet when web designers were looking for a…
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19 November 2018Bank customer engagement needs to evolve if banks are to remain competitive with alternative providers. Pacesetters are leading the charge by tr…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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26 March 2018The path to omnichannel CX is paved by multiple vendor solutions. If only banks would implement them. Vendors with Large Clients Tend to Evolve…
Research related to BillingCore® for Benefits
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28 April 2020As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
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25 March 2020The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
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18 March 2019
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
Research related to EIS Suite™ for P&C
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12 May 2020
Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. Our rev…
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23 March 2020
Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This r…
-
13 February 2020
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
-
10 February 2020
This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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12 November 2019Insurers across all lines of business continually adjust their strategic goals, approach, and success criteria of digital initiatives. Survey da…
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26 October 2019
At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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3 October 2019Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the industry to transform rapidly. Other forc…
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27 September 2019Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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9 September 2019In May 2018, Celent published updates to the regional P&C PAS (policy administration system) vendor reports across the sectors of property & cas…
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28 August 2019Insurers are increasingly looking at ways to create an ecosystem that better supports their business objectives. The approach of engineering the…
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3 July 2019Last week Jamie Macgregor and I had the good fortune of attending the Digital Insurance Agenda 2019 conference in Amsterdam. It was, as always,…
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25 June 2019
As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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23 May 2019Many P&C insurers still run old technology and limited legacy systems that put a major constraint in their digitization efforts. Helping them na…
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18 March 2019
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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11 February 2019Many P&C insurers still run old technology and limited legacy systems that represent a major constraint in their digitization efforts. Helping t…
Research related to EIS Suite™ for Benefits
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29 April 2020Celent reviews every policy adminstration system in all global markets every two years. This report is a companion report to the North American…
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28 April 2020
As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
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22 April 2020In an about face from the 2017 results, customer feedback from clients of life insurance policy administration systems in North America gave muc…
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10 April 2020The insurance industry, once a beacon of stability, has been faced with a series of emerging challenges. Insurers are confronted with an increas…
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25 March 2020
The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
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7 February 2020A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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20 December 2019A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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10 December 2019A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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5 December 2019A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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12 November 2019
Insurers across all lines of business continually adjust their strategic goals, approach, and success criteria of digital initiatives. Survey da…
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27 September 2019Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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28 August 2019
Insurers are increasingly looking at ways to create an ecosystem that better supports their business objectives. The approach of engineering the…
-
3 July 2019
Last week Jamie Macgregor and I had the good fortune of attending the Digital Insurance Agenda 2019 conference in Amsterdam. It was, as always,…
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18 March 2019
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
-
29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to PolicyCore® for P&C
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13 February 2020
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
-
10 February 2020
This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
-
12 November 2019
Insurers across all lines of business continually adjust their strategic goals, approach, and success criteria of digital initiatives. Survey da…
-
26 October 2019
At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
-
3 October 2019
Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the industry to transform rapidly. Other forc…
-
27 September 2019
Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
-
9 September 2019
In May 2018, Celent published updates to the regional P&C PAS (policy administration system) vendor reports across the sectors of property & cas…
-
28 August 2019
Insurers are increasingly looking at ways to create an ecosystem that better supports their business objectives. The approach of engineering the…
-
3 July 2019
Last week Jamie Macgregor and I had the good fortune of attending the Digital Insurance Agenda 2019 conference in Amsterdam. It was, as always,…
-
25 June 2019
As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
-
23 May 2019
Many P&C insurers still run old technology and limited legacy systems that put a major constraint in their digitization efforts. Helping them na…
-
18 March 2019
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
-
11 February 2019
Many P&C insurers still run old technology and limited legacy systems that represent a major constraint in their digitization efforts. Helping t…
-
29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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Searching for API, Microservices, and Cloud-Native Insurance Software: Finding the Optimal Trade-Off12 September 2018Insurers are increasingly looking for cloud-native core insurance systems that leverage APIs and are microservices-oriented. Their focus is to l…
Research related to ClaimCore® for Benefits
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to PolicyCore® for Benefits
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29 April 2020
Celent reviews every policy adminstration system in all global markets every two years. This report is a companion report to the North American…
-
28 April 2020
As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
-
22 April 2020
In an about face from the 2017 results, customer feedback from clients of life insurance policy administration systems in North America gave muc…
-
10 April 2020
The insurance industry, once a beacon of stability, has been faced with a series of emerging challenges. Insurers are confronted with an increas…
-
25 March 2020
The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
-
7 February 2020
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
-
20 December 2019
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
-
10 December 2019
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
-
5 December 2019
A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
-
12 November 2019
Insurers across all lines of business continually adjust their strategic goals, approach, and success criteria of digital initiatives. Survey da…
-
23 October 2019Healthcare is a complex industry that has a deep impact on everyone’s life and well-being. Getting all the market participants – including healt…
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27 September 2019
Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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6 September 2019The spectrum of products and services offered by health insurance companies has flourished, and companies are focusing on building a health ecos…
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28 August 2019
Insurers are increasingly looking at ways to create an ecosystem that better supports their business objectives. The approach of engineering the…
-
3 July 2019
Last week Jamie Macgregor and I had the good fortune of attending the Digital Insurance Agenda 2019 conference in Amsterdam. It was, as always,…