Soft Office S.A.

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Overview

Émerix is a collections software platform designed and developed to help its users optimize the management of customer-oriented business processes. The flexibility and robustness of Émerix allows to manage in a unified way the portfolios of clients of different business volumes and industries, attending to the different levels of complexity that each item presents.

Through its multi-workflow engine, Émerix allows modeling and optimizing multiple business processes, through the application of segmentations, the configuration of strategies and the implementation of both manual actions and the available automatic management channels (for example, predictive dialers), thus managing the management dynamics of the client, which is updated based on their own responses, information updates, and the progress of time. This allows a better and more transparent handling of cases, giving traceability and reducing the costs of manual and inefficient processes.

The implementation of Émerix allows the application of intelligence in business processes, performing an organized operation that will deepen the monitoring and control of the management of the portfolios to work. In addition, it will enable the definition and optimal management of business strategies, providing greater flexibility to address in a massive way the particularities of each process, and in this way improve the performance of the areas that use it, facilitating the daily work of operators and administrators.

Émerix offers state-of-the-art technology, scalable software architecture, the potential to unify all management in a single tool, and substantial improvements in management indicators, with the consequent reduction in management operating costs.