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The vast majority of healthcare decisions are made outside of the doctor’s office, which means the consumer is left to navigate the fragmented and highly complex healthcare system on their own. The result is a misuse, underuse and overuse of healthcare resources that creates more frustration, negatively affects health outcomes, and increases costs for individuals, families and their employers. Founded in 2007 to deliver a vastly different experience for employers and their people, Accolade gives the consumer a single place to go for the trusted, highly personalized support they need to understand and better utilize healthcare and benefits. With compassionate advisors, a comprehensive team of clinical experts, and an open, intelligent technology platform, Accolade personalized advocacy engages and educates individuals and families, helps guide them to the right care at the right time, and coordinates care at every stage as individuals transition across providers and care settings.