360Globalnet Ltd

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Overview

360Globalnet is the digital claims enabler.

360Globalnet provides the world’s leading insurers with the tools they need to digitally transform their interactions with policyholders, third parties, internal teams and their entire supply chain. Our no-code digital claims platform empowers business users to configure seamless end to end processes. Everything from online notification to settlement, with information automatically shared with brokers, repairers, car hire companies, property contractors or any other party which needs to be involved.

Claimants can kick start their claims using smart devices to take photos and videos as evidence and securely send them to their insurer. Our systems then automate all of the repetitive and predictable processes involved, freeing up insurance teams to manage the complex tasks and provide personal contact when customers want empathy and advice. Customisable workflows and integration capabilities mean insurers can use 360SiteView to reinvigorate legacy systems, allowing them to reap the benefits of going digital without suffering the considerable time and cost of replacing them.

Using 360SiteView, clients have unlocked industry leading customer satisfaction scores providing an experience comparable to the best online retailers. Net Promoter Scores are in the high 70s and rising, claims handling productivity almost doubles, indemnity costs substantially reduce, fraud detection surges, and IT costs reduce by as much as 75%.

The business functions are broken down into three main aspects;

  1. 360Siteview, the award-winning no-code digital claims platform
    1. Digitise claims workflows and processes from self-serve FNOL to Setlement.
    2. Communications and Orchestration Hub for all parties from policyholders, staff, supply chains and brokers.
    3. RT Analytics, dashboards and management reporting.
    4. All wrapped in a completely no-code 'configurable at the desktop' platform for maximum agility.
  2. 360Retrieve, unlock your unstructured data for improved fraud detection and decision making
    1. Access, transform, analyse and visualise unstructured, semi-structured & structured data.
    2. Interrnal and External data.
    3. Real-time Analytics.
    4. Fraud Analytics.
  3. 360Claim Services
    1. Drainage and Escape of Water.
    2. Subsidence.
    3. Nation-wide investigations, evidence gathering and customer support ( UK Only).
    4. No drop-off in service or performance during surge events due to our revolutionary digital model.
    5. The outsourcing solution of choice for insurers looking to slash operational costs and provide policyholders with the digital experience they expect from the best online retailers.

360Globalnet's technology is scalable, proven, and our clients are some of the largest global carrers in the world. We have successfully digitalised all peril types.

Get in touch today to find out more.

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