18 August 2021
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
Research related to INSIS Health
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30 June 2021Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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7 June 2021In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
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18 May 2021Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
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4 March 2021Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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3 December 2020The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2 October 2020Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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29 August 2020Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
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27 June 2020Over the past decade, the health insurance market has been changing quickly. Health insurers are no longer simply paying medical bills and under…
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24 March 2020The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
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22 October 2019Healthcare is a complex industry that has a deep impact on everyone’s life and well-being. Getting all the market participants – including healt…
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5 September 2019The spectrum of products and services offered by health insurance companies has flourished, and companies are focusing on building a health ecos…
Research related to INSIS Claims
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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20 April 2021This report is part of a series on claims systems in North America, Latin America, EMEA, and the Asia-Pacific. It profiles the majority of the p…
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11 March 2021Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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2 December 2020This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
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2 October 2020
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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19 July 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This re…
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12 May 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. Our rev…
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22 March 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This r…
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13 February 2020At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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9 February 2020This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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26 October 2019At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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25 June 2019As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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22 January 2019What's on the agenda for North American P/C CIOs in 2019? Find out what is in the works for digital, cloud, and renewal of application portfolio…
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29 October 2018A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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9 July 2018In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
Research related to INSIS Portal Solution
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30 September 2021Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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20 September 2021The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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20 July 2021Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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10 June 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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27 September 2019Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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27 September 2019Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to INSIS Non Life
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30 September 2021
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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22 September 2021Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
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20 September 2021
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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15 September 2021MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
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12 September 2021
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
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18 August 2021
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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8 August 2021The world is witnessing a state of flux, with climate change threatening where we live, work, and play. Natural catastrophes and weather reliant…
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20 July 2021
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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10 June 2021
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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27 May 2021Customers and the industries we serve are always at the heart of the insurance business. For the most part increased digitisation and innovation…
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20 April 2021
This report is part of a series on claims systems in North America, Latin America, EMEA, and the Asia-Pacific. It profiles the majority of the p…
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
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31 March 2021Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a resu…
Research related to INSIS AI Life Underwriter
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15 July 2021Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
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25 May 2021Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
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21 April 2021
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
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6 April 2021Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
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25 March 2021Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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4 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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3 March 2021Snap polls reflect questions asked by members of the Celent Executive Research Panel, a group of over 265 C level executives the life insurance…
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22 February 2021North American life insurers are finally, albeit slowly, automating their new business and underwriting processes. They are either implementing…
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12 February 2021
Yesterday, Lemonade announced the launch of their long awaited Life protection offering through a strategic partnership with Bestow. This is an…
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9 February 2021
I am very excited to be at Celent — it is such a fantastic opportunity to be here at the hub of insurance technologies. Thank you for coming to…
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3 December 2020
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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22 October 2020Has COVID-19 made people think more about life insurance? Data has shown they have. Google searches for life insurance that worldwide searches f…
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18 October 2020COVID-19 and the underlying macroeconomic environment have forced life insurers to deeply examine their product offerings and business processes…
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6 October 2020COVID-19 has forced life insurers to deeply examine their underwriting processes and make long-anticipated changes. Positive changes include in…