21 April 2021
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
Research related to SELFSERVICE
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14 April 2021In its inaugural year, Celent Model Risk Manager 2021 program received several high-quality nominations from a diverse mix of financial institut…
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7 April 2021Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
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25 March 2021Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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24 March 2021Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
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11 March 2021Through most of its history, Ascot Group has primarily been a Lloyd’s Specialty Wholesale Insurer, with much of its business originating in the…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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5 March 2021Digital investments in the life agent channel, have gone from luke warm to red hot. Fueled by the pandemic and the virualized sales process, car…
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4 March 2021Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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4 March 2021Snap polls reflect questions asked by members of the Celent Executive Research Panel, a group of over 265 C level executives the life insurance…
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22 February 2021North American life insurers are finally, albeit slowly, automating their new business and underwriting processes. They are either implementing…
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12 February 2021
Yesterday, Lemonade announced the launch of their long awaited Life protection offering through a strategic partnership with Bestow. This is an…
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9 February 2021
I am very excited to be at Celent — it is such a fantastic opportunity to be here at the hub of insurance technologies. Thank you for coming to…
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13 January 2021Convergence of fraud and anti-money laundering (FRAML) technology and operations has been somewhat of a Holy Grail for financial institutions fo…
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11 December 2020Insurers looking to the future agree that changing customer expectations will require them to focus more heavily on the customer experience. Alm…
Research related to SISNET10
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11 March 2021In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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11 March 2021Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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4 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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19 January 2021This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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10 December 2020Although 2020 has certainly been a unique year it hasn’t put a damper on the momentum that has been building over the last few years in the Life…
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3 December 2020The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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26 November 2020This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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18 September 2020Can I get to a positive ROI and is the investment going to be worth it if I can't? This is a fundamental question to answer before investing in…
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29 August 2020Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
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29 June 2020Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
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27 June 2020Over the past decade, the health insurance market has been changing quickly. Health insurers are no longer simply paying medical bills and under…