CEDAR CX Technologies
CEDAR CX Technologies provides a Customer Experience (CX) Platform delivered as a hosted managed service. Our proprietary, configurable platform supports B2B and B2C omnichannel communications and replaces outdated and limited tools.
Improve customer experience, lower costs, manage compliance
Since 1993, CEDAR has helped companies around the world reduce costs associated with mission-critical customer communications. Our services, solutions, and expertise helps our clients deliver a true personalized omni-channel servicing experience that enables customers to communicate with you when, where, and how they prefer.
Our CX Communications Platform
More than 20 years of delivering services for large enterprises has led to the creation of a true Communications Core System with the functional modules tied together with the underlying workflow automation and comprehensive data model required to actually deliver end-to-end services.
Our Engagement Process
CEDAR delivers a complete life cycle service model from the planning and sourcing stages through implementation and production, with ongoing support and evolution.
- CEDAR CX - Digital CCM + Consumer Web-Mobile Services Guide March 9th, 2021
- CEDAR CCM - Technology Overview Celent
- Celent CCM Vendor View 2020 - CEDAR CX Reprint Pg 23 Highlighted.pdf