17 March 2023
Digitizing commercial customer onboarding is like using starting blocks in a sprint. It improves performance along numerous dimensions and gener…
Research related to Wellnex
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8 March 2023Insurance distribution is an increasingly important point of discussion among senior executives at insurers. With the emergence of insurtech cam…
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8 March 2023Summary In-depth personalization experiences rely on relevant user data, unifying their engagement channels, and creating segments to build firs…
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3 March 2023It is well known that advisors spend an inordinate amount of time on non-revenue producing and non-client facing activities. These include admin…
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24 February 2023Our upcoming report Advisor Productivity: What’s Technology Got To Do, Got To Do With It? reveals that financial advisors spend an inordinate am…
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11 November 2022Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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31 October 2022Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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25 October 2022Celent conducted a survey of producers with a set of questions covering management issues related to the use of technology, digital transformati…
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30 September 2022Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
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6 August 2022As banks chart their course through the imperative of digital transformation, one increasingly common approach is to launch a digital bank on a…
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30 June 2022A customer management (CM) strategy is a critical component of making the customer experience a seamless and engaging event for any insurer. Cus…
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31 May 2022COVID-19 created lasting changes in the distribution of life insurance. The evolution of direct-to-consumer (D2C) sales was slow until the pande…
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11 May 2022Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This quest…
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29 March 2022Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
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15 March 2022The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…