7 May 2023
Every two years, Celent reviews and profiles LATAM’s P&C insurance policy administration systems. In February 2023, Celent published the LATAM P…
Research related to Sales Infinite Digital Insurance for Delegated Authority
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28 March 2023Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
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14 February 2023This report provides an overview of the policy administration systems available in Asia Pacific for property casualty insurance carriers. The re…
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11 February 2023This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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10 February 2023This report profiles major property casualty policy administration systems available in Latin America today. It profiles 19 policy administratio…
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28 September 2022This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
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5 August 2022What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
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3 August 2022Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This quest…
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29 September 2021Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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20 September 2021The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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19 July 2021Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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30 June 2021Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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10 June 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
Research related to Sales Infinite Digital Insurance for Insurers, MGAs and Brokers
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7 May 2023
Every two years, Celent reviews and profiles LATAM’s P&C insurance policy administration systems. In February 2023, Celent published the LATAM P…
-
28 March 2023
Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
-
14 February 2023
This report provides an overview of the policy administration systems available in Asia Pacific for property casualty insurance carriers. The re…
-
11 February 2023
This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
-
10 February 2023
This report profiles major property casualty policy administration systems available in Latin America today. It profiles 19 policy administratio…
-
28 September 2022
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
-
5 August 2022
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
-
30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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11 March 2021In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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10 March 2021Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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3 March 2021Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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19 January 2021This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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2 December 2020The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
Research related to Sales Infinite CRM, ERP, E-Commerce
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19 April 2023Celent has released a new report specifically for digital banking channel owners that covers specialized fintech, rising competition from non-ba…
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11 November 2022Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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31 October 2022Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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30 September 2022Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
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30 June 2022A customer management (CM) strategy is a critical component of making the customer experience a seamless and engaging event for any insurer. Cus…
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11 May 2022Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This quest…
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29 March 2022Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
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15 March 2022The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
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14 March 2022Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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6 December 2021The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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8 November 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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29 September 2021Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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27 September 2021The digitization of banking and the componentization of and improvements in its technologies has led to blurring lines of demarcation between tr…
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19 July 2021Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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28 June 2021Insurance is a promise to pay, someday in the future, maybe. Policy forms are the expression of this promise in writing. Creating and maintainin…