30 September 2022
Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
Research related to IntelliXform™
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19 April 2022Despite the rapid growth of digital automation with digital point-of-sale solutions, loan origination systems, automated underwriting, and data…
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15 March 2022The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
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14 March 2022Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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29 September 2021Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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20 September 2021The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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19 July 2021Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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30 June 2021Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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10 June 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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8 March 2021The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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26 July 2020Amid the coronavirus pandemic, a shift in regulatory, economic, and technological requirements has fundamentally changed the advisor/client rela…
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27 May 2020It took just a few days this March for a booming US economy to stop in its tracks, and a few weeks to end a 10-year bull market. As markets crat…
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30 April 2020Covid-19 is justifiably top of mind for bankers today, yet two pre-pandemic hot topics remain salient today: Customer Experience (“CX”) and Arti…
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15 April 2020First Foundation Bank is a $6.3 billion asset institution focused on private wealth management, personal banking, and business banking. Founded…
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8 January 2020Banks are at an inflection point and the curve of opportunity is steep. Given technological advances, they can change the game in both customer…
Research related to IntelliFNOL™
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5 June 2023Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
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11 November 2022Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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31 October 2022Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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18 April 2022
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging, w…
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29 March 2022Celent profiles 23 core claims systems that are in use or being marketed for use in North America There are sixteen systems that qualified for C…
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15 March 2022
The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
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15 March 2022Legend, an open source technology platform offered by Goldman Sachs and FINOS, tackles the rapidly growing challenge of ensuring timely access t…
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11 February 2022The burgeoning Insurtech space is vast and rapidly evolving. It is difficult for even the savviest of industry insiders to keep up with today’s…
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6 December 2021The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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8 October 2021Implementing changes has always required various human and technology resources. Wealth management (WM) firms have generally employed specific p…
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28 September 2021The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging no…
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28 September 2021The growth in demand for digital has created a long tail of applications which traditional IT struggles to build or maintain. The backlog is gro…
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8 August 2021Implementing changes has always required various human and technology resources. Insurers have generally employed specific processes to plan, ex…
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12 July 2021In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Research related to AI Platform
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6 June 2023The current banking and business market cycle highlights the critical need for risk management platforms, data, analytics and models. Rising inf…
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5 June 2023
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
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15 May 2023Summary of a robust discussion on LLMs at Navigating Turbulence event. Should I build my own ChatGPT? Applying Large Language Models in Financia…
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14 May 2023At our recent in-person event in New York, Navigating Turbulence, I had an opportunity to participate in a panel discussion, “How to Responsibly…
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12 May 2023Data monetization has become an increasingly popular topic of discussion in recent years, and for good reason. Banks are among the most data-int…
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8 May 2023Becoming a challenger in small business banking requires financial institutions (FIs) to move away from delivering “nouns,” that is, products to…
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29 March 2023To facilitate adoption of AI and Machine Learning across the bank, CIBC built a shared AI/ML Platform in the Cloud. By taking care of governance…
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29 March 2023The science of artificial intelligence is complicated. The technologies or sub domains that make up AI such as machine learning and natural lang…
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29 March 2023“Anything that could give rise to smarter-than-human intelligence - in the form of artificial intelligence, brain-computer interfaces, or neuros…
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28 March 2023HSBC is making the innovative move—for a global systemically important bank (G-SIB)—of adopting a cloud-based solution to serve as its primary a…
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28 March 2023Enfuce provides cloud-based card issuing and processing services to fintechs as well as more established firms. Enfuce found that their customer…
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8 March 2023The launch of ChatGPT in November of 2022 by OpenAI and Microsoft has brought an acute and immediate focus on the impact of large language model…
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4 March 2023The debut of ChatGPT, a product of the joint venture between OpenAI and Microsoft in November 2022, has catalyzed a comprehensive examination of…
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4 March 2023The vision of a "co-pilot" for every profession is no longer a moonshot. ChatGPT and other large language models (LLMs) represent augmented inte…
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2 March 2023The launch of ChatGPT in November of 2022 by OpenAI and Microsoft has brought an acute and immediate focus on the impact of large language model…
Research related to IntelliFRAUD™
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11 November 2022
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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31 October 2022
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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26 September 2022A claims fraud-detection system helps insurance providers identify fraudulent claims, at both the individual and organizational levels. It is ty…
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26 September 2022A claims fraud-detection system helps insurance providers identify fraudulent claims, at both the individual and organizational levels. It is ty…
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26 September 2022A claims fraud-detection system helps insurance providers identify fraudulent claims, at both the individual and organizational levels. It is ty…
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18 April 2022
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging, w…
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15 March 2022
The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
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15 March 2022
Legend, an open source technology platform offered by Goldman Sachs and FINOS, tackles the rapidly growing challenge of ensuring timely access t…
-
6 December 2021
The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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8 October 2021
Implementing changes has always required various human and technology resources. Wealth management (WM) firms have generally employed specific p…
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28 September 2021
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging no…
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28 September 2021
The growth in demand for digital has created a long tail of applications which traditional IT struggles to build or maintain. The backlog is gro…
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15 September 2021MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
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8 August 2021
Implementing changes has always required various human and technology resources. Insurers have generally employed specific processes to plan, ex…
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12 July 2021
In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
Research related to IntelliLP™
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11 November 2022
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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31 October 2022
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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18 April 2022
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging, w…
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15 March 2022
The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
-
15 March 2022
Legend, an open source technology platform offered by Goldman Sachs and FINOS, tackles the rapidly growing challenge of ensuring timely access t…
-
6 December 2021
The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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8 October 2021
Implementing changes has always required various human and technology resources. Wealth management (WM) firms have generally employed specific p…
-
28 September 2021
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging no…
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28 September 2021
The growth in demand for digital has created a long tail of applications which traditional IT struggles to build or maintain. The backlog is gro…
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8 August 2021
Implementing changes has always required various human and technology resources. Insurers have generally employed specific processes to plan, ex…
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12 July 2021
In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
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6 June 2021Loss control and premium audit are two functions of an insurer that often play a secondary role in the processing of business but continue to be…
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12 March 2021
Intelligent automation projects are worth exploring as they can directly decrease the cost of operations while improving scalability and reducin…
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11 March 2021In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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7 March 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel. This question came about from a member who is considering…
Research related to IntelliAUDIT™
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11 November 2022
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
31 October 2022
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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18 April 2022
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging, w…
-
15 March 2022
The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
-
15 March 2022
Legend, an open source technology platform offered by Goldman Sachs and FINOS, tackles the rapidly growing challenge of ensuring timely access t…
-
6 December 2021
The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
-
8 October 2021
Implementing changes has always required various human and technology resources. Wealth management (WM) firms have generally employed specific p…
-
28 September 2021
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging no…
-
28 September 2021
The growth in demand for digital has created a long tail of applications which traditional IT struggles to build or maintain. The backlog is gro…
-
8 August 2021
Implementing changes has always required various human and technology resources. Insurers have generally employed specific processes to plan, ex…
-
12 July 2021
In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
-
6 June 2021
Loss control and premium audit are two functions of an insurer that often play a secondary role in the processing of business but continue to be…
-
12 March 2021
Intelligent automation projects are worth exploring as they can directly decrease the cost of operations while improving scalability and reducin…
-
11 March 2021
In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
-
7 March 2021
Snap polls reflect questions posed by members of the Celent Executive Research Panel. This question came about from a member who is considering…
Research related to IntelliFROI™
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5 June 2023
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
-
15 May 2023
Summary of a robust discussion on LLMs at Navigating Turbulence event. Should I build my own ChatGPT? Applying Large Language Models in Financia…
-
14 May 2023
At our recent in-person event in New York, Navigating Turbulence, I had an opportunity to participate in a panel discussion, “How to Responsibly…
-
12 May 2023
Data monetization has become an increasingly popular topic of discussion in recent years, and for good reason. Banks are among the most data-int…
-
8 May 2023
Becoming a challenger in small business banking requires financial institutions (FIs) to move away from delivering “nouns,” that is, products to…
-
29 March 2023
To facilitate adoption of AI and Machine Learning across the bank, CIBC built a shared AI/ML Platform in the Cloud. By taking care of governance…
-
29 March 2023
The science of artificial intelligence is complicated. The technologies or sub domains that make up AI such as machine learning and natural lang…
-
29 March 2023
“Anything that could give rise to smarter-than-human intelligence - in the form of artificial intelligence, brain-computer interfaces, or neuros…
-
28 March 2023
HSBC is making the innovative move—for a global systemically important bank (G-SIB)—of adopting a cloud-based solution to serve as its primary a…
-
28 March 2023
Enfuce provides cloud-based card issuing and processing services to fintechs as well as more established firms. Enfuce found that their customer…
-
8 March 2023
The launch of ChatGPT in November of 2022 by OpenAI and Microsoft has brought an acute and immediate focus on the impact of large language model…
-
4 March 2023
The debut of ChatGPT, a product of the joint venture between OpenAI and Microsoft in November 2022, has catalyzed a comprehensive examination of…
-
4 March 2023
The vision of a "co-pilot" for every profession is no longer a moonshot. ChatGPT and other large language models (LLMs) represent augmented inte…
-
2 March 2023
The launch of ChatGPT in November of 2022 by OpenAI and Microsoft has brought an acute and immediate focus on the impact of large language model…
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4 February 2023After the initial implementation of RPA and after insurers have addressed the ‘low-lying-fruit” for process automation, many ask “what’s next?”,…