3 August 2022
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This quest…
Research related to VisualTIME Billing
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
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8 April 2021The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
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27 April 2020As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
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24 March 2020The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
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13 February 2020At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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25 June 2019As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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18 March 2019System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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29 October 2018A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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9 July 2018In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
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28 February 2017
In order to understand the current state and trends regarding insurance payments, Celent conducted an online survey with insurers and managing g…
Research related to VisualTIME Life
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8 March 2023Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
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28 September 2022This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
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5 August 2022What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
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18 March 2022The global pandemic forced many insurers to accelerate the digitalization of their businesses. This came with a record number of policy administ…
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9 March 2022The last two years have seen life insurers move from complete uncertainty as to how to handle the change COVID thrust upon them to them making t…
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27 February 2022Celent profiles 19 PAS in use or being marketed for the administration of North America group and voluntary life protection products, annuities,…
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5 January 2022The benefits of legacy conversion are well known: access to modern digital capabilities and flexibility to continue to adapt. The challenge has…
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17 December 2021Since our last update to this report, Celent has seen an increased interest from vendors in the life policy administration system market in LATA…
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14 December 2021In this eighth installment of Celent's biennial look at policy administration systems (PAS) available to life insurers in North America, we prof…
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14 December 2021The life policy administration system vendor market in Europe, the Middle East, and Africa is difficult to navigate. While insurers tend to have…
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13 December 2021A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
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13 December 2021It’s common to hear the refrain “conversions are risky, expensive, and are never on-time!" Well, we wanted to know if the caution is still warra…
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17 November 2021
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
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21 October 2021Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
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20 October 2021The booming stock market is growing the money in company pension plans. It could be the right time to sell if a company wants to remove the pens…
Research related to VisualTIME P&C
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7 May 2023Every two years, Celent reviews and profiles LATAM’s P&C insurance policy administration systems. In February 2023, Celent published the LATAM P…
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28 March 2023Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
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14 February 2023This report provides an overview of the policy administration systems available in Asia Pacific for property casualty insurance carriers. The re…
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11 February 2023This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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10 February 2023This report profiles major property casualty policy administration systems available in Latin America today. It profiles 19 policy administratio…
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28 September 2022
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
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5 August 2022
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
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30 June 2021Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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11 March 2021In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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10 March 2021Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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3 March 2021Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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19 January 2021This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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2 December 2020The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
Research related to VisualTIME Health
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19 March 2023This report in the Health Policy Administration series focuses on the perceptions of the insurers in their vendors. In the lead report, Celent s…
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8 March 2023
Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
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21 December 2022Health insurers are no longer simply paying medical bills and underwriting health. They are also supporting customers in various times of their…
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28 September 2022
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
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5 August 2022
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
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13 July 2022Some loyal readers may be surprised by my authorship of a blog post. I suppose this my reintroduction to Celent. Prior to mid-2020, I led the Am…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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7 June 2021In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
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17 May 2021Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
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3 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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18 December 2020
The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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2 December 2020
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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29 August 2020Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
Research related to New Business
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5 April 2023After writing our biannual report on new business and underwritiing systems ( New Business and Underwriting Systems: North America Life Insuranc…
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21 March 2023Celent recently published a review of the underwriting systems marketed and sold to North American life insurers: New Business and Underwriting…
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12 December 2022Have you wondered what changes were implemented for underwriting during the pandemic and how life insurance underwriting changed over the past t…
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30 November 2022COVID-19 and the underlying macroeconomic environment forced life insurers to deeply examine their product offerings and business processes beca…
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29 November 2022Since the onset of COVID-19, the life insurance industry had to make some dramatic changes. The pandemic forced life insurers to digitize rapidl…
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28 September 2022
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
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13 September 2022Life Insurance Underwriting - Is It Changing Fast Enough? Every two years we do a deep dive into life insurance underwriting systems. We look at…
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18 August 2022In this report, we look at how data solutions play a role to provide support for actuary and underwriting functions in the insurance value chain…
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11 April 2022As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…
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17 November 2021
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
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21 October 2021
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
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25 May 2021Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
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21 April 2021
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
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6 April 2021Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
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25 March 2021Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…