IT Services for Insurers- P/C and L/A

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At Zensar, our IT and Digital services cater to Property and Casualty Insurers and Life and Annuity Insurers. With 15+ years of domain experience, we understand the art of leveraging technology to meet business goals. With our Customer Experience, Legacy Modernization, Cloud and Digital Transformation capabilities, we have crafted strong customer success stories, that include several Fortune 500 Insurance organizations. We take pride in the high quality of our deliverables, across Claims, Billing and Policy Management, that are focused on lowering costs, improving efficiency and increasing profitability of our clients. Partner with us to benefit from a unique combination of Insurance domain experience and world-class technological innovation. We have 4 key focus areas via which we empower Insurers on their digital journey-

· Enhanced end-user experience powered by Digital for P/C and L/A Insurers

· Innovative approach to Product Development for P/C and L/A Insurers

· InsureTech Accelerators for P/C and L/A Insurers

· Guidewire-led Core Transformation for P/C Insurers

Key Features

Digital Customer Experience for Insurance End Users-

Insurers need to continue operations across the value chain with minimum disruption for their customers. Currently, customer servicing, premium payments, and claims servicing processes are severely impacted. Insurance experts agree that contactless and virtual servicing is the new normal with 'Digital' at its foundation. The challenge lies in how quickly Insurers jump onto the digital bandwagon to transform their value chain. We leverage mobile first platforms, customer and partner onboarding solutions, Insurance chatbots, and AI/ML to provide seamless end-user experience.

Our flagship Digital platform, ‘Zensar's InsureArk’ is a package of digital solutions spanning across the P&C, L&A and Health Insurance value chain, to enable digitalization of key processes that till now were extensively manual, such as Quote to Claims, Customer Onboarding, Customer Servicing, Claims Processing and Risk Management. This platform can be tightly coupled with any core platform such as Guidewire, Duckcreek etc, and provides a Multimodal and Multichannel experience for stakeholders across P&C and L&A insurance value-chain such as Customers, Insurers, Intermediaries, Adjusters and Contact Center Agents.

Guidewire-led Core Transformation for P/C Insurers-

Zensar is a Guidewire PartnerConnect™ Consulting Advantage Partner, offering implementation and upgrades for the complete suite of Guidewire products and services.

Zensar with its unique combination of P&C Insurance domain experience and world-class technical innovation helps Insurance carriers with core transformation to gain the digital advantage with the implementation of Guidewire products including ClaimCenter™, PolicyCenter™, BillingCenter™, DataHub™, Digital Portals and DevConnect™Zensar empowers core transformation for Insurers and helps lower their total cost of ownership using Guidewire capabilities and related solutions such as Guidewire Insurance Suite implementation, upgrades, testing and quality assurance, automation, and maintenance and support.

Zensar has been featured as a 'Major Contender' in Everest Guidewire Assessment, 2020.

Insurance New Product Development for P/C and L/A Insurers

Insurance carriers are looking to overcome the challenges of regulatory compliances, legacy infrastructure and change management to ensure a faster time to market. This calls for special focus on customer centricity and agility in creating new Insurance products. Insurance carriers require strong technology partners who bring domain expertise to the table along with the understanding of innovation in the Insurance ecosystem across products, coverage pricing and channels.

Zensar helps customers deliver products in sync with changing end-user mindsets and emerging market trends. We aid in optimization of operations and decision making from product ideation to go-live with our expert understanding of product ideation, product modelling, regulatory compliances, coverage, pricing, distribution, product implementation & support, as well as application maintenance services around the product.

InsureTech Accelerators for P/C and L/A Insurers

We have a strong suite of Insurance accelerators which are diverse set of off-the-shelf tools and solutions such as Biometric Authentication, AR Property marker, Weather Prediction, Reverse Geocoding, Intelligent Self-Servicing Bot, Telematics, RPA Platform, SR Management tool and Custom Analytics Dashboards. These accelerators cater to stakeholders and intermediaries across the Insurance value chain, enabling and augmenting them digitally, and streamlining the frontend and backend processes. These are industry-leading tools, which are both utilized as a part of an Insurance platform, as well as used independently. Some of our key Insurance accelerators are-

  • ·Telematics solutions for auto Insurance

· The Smart Homes solution leveraging IoTification of modern homes

· The Smart Worker solution

· The Weather Monitoring solution, based on advanced machine learning

· The AR Property Marker makes use of geodata and optical vision

Key Benefits

Zensar works with large insurers , including fortune 500 organizations, across global geographies, while focussing on US, UK and South Africa. The below excerpt provides a glimpse of the business impact we have brought in our customer organizations-

  • Award winning digital transformation for Fortune 500 risk management services provider
  • Enhancements and Automated regression test pack implementation for a Fortune Global 500 and Fortune 500 Insurance company
  • Designed and delivered responsive website, and Customer Self-Service platform for European multinational Insurance company
  • Telematics, DevOps and Application Modernization for a UK based large Auto Insurance company
  • Legacy Modernization, UI Implementation and Application Modernization, DevOps Implementation and Automated Testing for a South Africa based large Insurer over 12+ years of relationship
  • Cashless in- hospitalization, Digitized the paper-based claim capture, Cashless in- hospitalization, Automated end user notification and Real-time email notification for a global Health Insurance Organization
  • Guidewire Full Suite Implementation and cloud implementation for 4 new LOBs, for a US based farm Insurance company
  • GW PolicyCenter (PC) & BillingCenter (BC) Implementation, and GW ClaimCenter (CC) Upgrade for a US based large Auto Insurer


White Papers