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BPO Insurance

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Overview

Docaposte is becoming a major actor in Insurance outsourcing. With 350 resources dedicated for Insurance market, Docposte outsources several process on site or in his centers of excellence.

After a phase of discovery, knowledge and imersion in client's teams, DOCPOSTE proposes process improvements named augmented manager: document digitization, OCR, RPA, insurance services webportal, chatbot...

Docaposte is the leader of trust services in France: electronic signatures, electronic seals, time stamp, electronic delivery service and website authentication.

Key Features

After a Docaposte improve

Docaposte uses its own digital solutions to improve the productivity and the quality of the insurers processes:

  • Digital identity (Eidas and ANSSI level 2)
  • Electronic signature (Contralia)
  • Documents Management System (SEFAS)
  • Electronic Archiving System (ARKINEO)
  • Insurance worklow for both document and process (ProDocFlow)
  • Heatlh data host (leader in France)
  • ...

Insurers (companies, brokers, mutual companies, pension and disability companies) outsources some processes in overflow or not, partially or fully.

Key Benefits

The key benefits of BPO offer are :

  • quality of service
  • controlled costs
  • reduced processing time and compliant with regulatory expectations
  • capacity to scale up
  • Insurance experimented resources