IT Services


IT services vendors provide expertise to insurers in areas such as writing, modifying, testing, and supporting software to meet an insurer’s needs; planning and designing computer systems that integrate computer hardware, software (often legacy systems and new software products), and communication technologies; on-site management and operation of clients’ computer systems and/or data processing facilities; outsourcing of key processes; robotic process automation and artificial intelligence; and other professional and technical computer-related advice and services.

The IT services market is recalibrating impacting service providers’ opportunities and value propositions. Multiple trends and forces are creating this change including digital business imperatives, cloud, intelligent automation, and business solutions. Celent categorizes the services that vendors offer; they include a few services that were not available in our last review