Clari5 Customer Experience Management

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Overview

Clari5 knows that every banking customer is unique and provides the ability to offer individualized customer experience across all channels and communication. It has the ability to analyze and interpret every transaction intelligently and in real-time, which results in your banks conversations, services and products being highly relevant and contextual for the customer.

Clari5 goes beyond the conventional 360° view and takes a holistic approach to every individual customer by constantly interpreting events to maintain your customer’s real-time receptiveness to cross cross-sell/upsell and customer-profile-based lifetime value. Clari5 CEM learns from transactions, interactions, responses and assimilates insight from across functional silos to deliver what is precisely relevant to your customer right at this moment.

Key Features

  • Clari5 Right Sell: Offers contextual & efficient real-time recommendations to the customers across all channels.
  • Clari5 Paperless Branch Banking: Revolutionizes branch banking by increasing teller efficiency as well as enhancing customer experience.
  • Clari5 Branch Booster: Enables branch managers to unlock opportunities present in the branch and convert them into immediate sale.
  • Clari5 Direct Channel Booster: Offers dynamic recommendations to customers across online and mobile channels via ads / marketing messages.
  • Clari5 Needs Analysis: Helps your bank acquire new customers quickly through intelligent needs analysis.
  • Clari5 Smart Teller: Empowers tellers with real-time intelligence before, during, after every customer interaction.
  • Clari5 Seeker: Leverages your bank’s own ATM channel to cherry pick competitor’s customers.
  • Clari5 iRM: Equips your relationship managers with real-time intelligence across your customer base.

Key Benefits

  • Increased revenue across channels through contextual cross-sell/up-sell.
  • Real-Time actionable intelligence.
  • Enhanced Customer Satisfaction & Net Promoter Score.
  • Reduced Customer Turn-Around-Time (TAT).
  • Increased Employee Productivity.