Oracle Banking Digital Experience

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Overview

Oracle Banking Digital Experience is a shrink-wrapped digital banking solution which enables banks to give their customers new generation digital banking experience. The solution offers simplified product origination which is paired with live video interactive support to enable banks to reach their customers at key decision-making moments in their financial journey. Personalized customer engagement with ready to go consumer functionality like chatbots, support on personal digital assistants like Siri and Alexa, peer to peer payments via iMessage and Facebook Messenger firmly embed banks into a modern customer's everyday life. In-built personal finance management and account aggregation tools allow banks to offer customers a 360-degree view of their financials within the bank and on other financial institutions. This helps the bank's customers to plan their financials efficiently and provides banks cross-sell opportunities.

Extensive retail, SME and corporate banking functionality provided by the solution allows banks to provide services across the banking landscape. Coverage is available for transactions, services and enquiries across retail and corporate banking for deposits, lending, credit cards, wealth management and payments. Specialized corporate banking modules support trade finance, supply chain finance, liquidity management, virtual account management, corporate loan originations management, trade and credit facilities request management, forex, bulk file upload, corporate payments and merchant payments.

Oracle Banking Digital Experience is a standalone core banking product processor agnostic solution, with capabilities to run on multi-entity and multi-host systems. This helps banks to source a customer’s information from anywhere within their organization. Right from multiple legacy core systems, to multiple country/brand entities banks can receive consolidated information and have an end to end view of the customer. Internal Touchpoint management provides a bank with a common pool of business services connecting all the bank's customer channels. Touchpoint management helps banks avoid duplication of services and gain greater process optimization and faster time to market.

The solution is available pre-integrated with a range of Oracle banking software solutions empowering banks to provide an omnichannel experience across a diverse set of banking functionality which includes core banking through Oracle FLEXCUBE Universal Banking, payments through Oracle Banking Payments and corporate banking through Oracle Banking Corporate Lending, Oracle Banking Supply Chain Finance, Oracle Banking Enterprise Originations, Oracle Financial Services Lending and Leasing, Oracle Banking Virtual Accounts Management, Oracle Banking Liquidity Management, Oracle Banking Trade Finance Process Management and Oracle Banking Corporate Lending Process Management.

Key Features

  • Single experience layer for all customer touch points like mobile, wearable, tablet, desktop personal assistant devices
  • Omnichannel originations with social media integration
  • A single solution for retail, SME and corporate banking with account aggregation capabilities
  • Extensive out-of-the-box business functionality- retail, corporate, trade finance, virtual accounts, liquidity management, and Islamic banking
  • New age customer engagement tools like chatbots, support for digital personal assistant devices like Alexa, wearables, personal finance management, P2P Payments via Siri, iMessage, Twitter and QR code
  • SMS and Missed call banking extend the bank’s reach to users without access to the internet
  • Capture Leads and Service requests from customers in a structured format
  • Design personalized and intuitive user experience, with bank user-friendly drag and drop tools that do not need any technical or coding expertise

Key Benefits

  • Open standards-based and responsive omnichannel UX framework to enable consistent and visually appealing UI
  • Drag and drop enabled persona based dashboards configurable by the bank without any programming
  • Flexible core banking agnostic, multi-entity, multi-host enabled solution easily integrates with a bank's existing technology landscape
  • Citizen developer-friendly solution built on open standards enabling banks to utilize existing developer capabilities
  • Inbuilt user management, entitlements management and approvals functionality offers administrators the ability to control access and identify system users with multi-factor authentication
  • New age point solutions like an AI-powered Chatbot, Alexa support, wearable support and Peer to peer payments via voice, social media to dazzle retail banking customers
  • Seamless customer onboarding with the highly configurable originations framework
  • Comprehensive business coverage across retail, SME and corporate banking
  • Account aggregation provides customers a snapshot of all their financial accounts and gives banks an opportunity to cross-sell and originate new customers