Macaw Agency Management System
Macaw© is an insurance platform consisting of more than thirty different components, built over open-source and community-edition platforms.
Macaw© Agency Management System supports end to end business processes for MGAs / Brokers / Independent Agents, spanning across customer relationship management, opportunity management, quotations and underwriting, policy servicing, claims recording and tracking and billing / payments. Customers and producers can do all self-service operations through mobile and web portals. Document management, analytics and workflow components are built-in.
Macaw© works on a blueprint of open source community edition platforms like database, rules engine, application servers and document servers, and it can reduce the cost per policy to one third of a traditional platform.
- Customer onboarding: on-line / email based / bulk upload / campaigns
- Campaign management
- Opportunity creation and assignment, development and conversion
- Quotation processing (with or without Underwriting & Rating depending upon the intermediary's underwriting authority)
- Esignature and collection of policy premium & fees using integration with eSignature and payment gateway provider
- Policy bind and document production
- Policy servicing transactions like endorsements, noc, cancellation, reinstatement
- Claims reporting and tracking
- Service requests processing
- Risk management case reporting, assignment to law firms, processing and payments
- Billing and Payments
- Comprehensive set of self-service portals
- Service Providers
- Dashboards with data visualization
- Improves customer's engagement in sales and servicing workflow using zero latency portals, resulting in better customer experience and less customer effort.
- Improves sales efficiency by facilitating multi-channel distribution with multiple stakeholders being able to get involved in the same transaction.
- Improves time to market using rules framework that allows tweaking the product offering in terms of rule and rates easily.