INETCO Insight for Payment Monitoring

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Overview

INETCO Insight® — Improving payment performance one transaction at a time

For financial institutions, retailers and payment service providers, a well-managed transaction delivery chain equates to happier customers and more revenue. The goal is to ensure every payment transaction completes as expected — across all ATM, POS, Card, Mobile, Online and Real-time Payments channels.

The acceleration of digital transformation has introduced new performance challenges. It is taking longer to detect and isolate transaction bottlenecks and failures due to increasing channel complexities, additional third party services and a higher velocity of payment data. While guaranteeing the stability of payment transactions remains a top priority, CIOs, IT and payment operations teams are also facing pressures to decrease operational costs and streamline the resource hours required to remediate issues affecting transaction performance. They are looking for ways to balance cost-to-serve and customer experience.

This is why they choose INETCO Insight®.

Key Features

Real-time event processing and alerts engine — Configure real-time alerts related to operational performance, channel and fraud.

Transaction logs with search, query and filter capabilities — Perform on-demand research queries on up to 13 months’ worth of transaction data.

Multi-hop, multi-point transaction correlation and topology mapping — Collect data from multiple points on the network to quickly identify missing links and performance issues anywhere along the transaction path.

Universal decoding engine — Decode all transaction protocols and message types found in banking and payments ecosystems (includes TCP/IP, UDP, ISO 8583, VISA 2, FIX, NCR/NDC+, Diebold, Triton, XML, SOAP, ISO20022, HTTP, SQL, IBM WebSphere MQ, and AMQP).

Passive, network-based instrumentation or hostbased information collectors — Monitor and acquire real-time transaction data without deploying heavy instrumentation, transaction tagging, extra traffic loads or changes to the payments switch.

Device state monitoring — Showcase the location and status of each terminal or device, flagging potential security issues such as card reader tampering or safe opening without supervision.

Automated transaction profiling — View transaction message fields, metadata, application response times and network communications intelligence in one view.

Configurable web-based dashboard displays — Access user friendly dashboards via the INETCO Insight HTML 5 user interface.

Trending and device interval statistics — View historical data and send snapshots of peak transaction times and holidays.

Switch application monitoring — Combine internal OS statistics, application process statistics and log file data with the state of your transactions.

Data forwarding options and APIs — Forward transaction data to any team or application of choice. Also utilize this rich transaction intelligence to feed adaptive machine learning models and interactive analytics.

Key Benefits

"Whether it is front line operations, the secondary support teams doing research, or our business teams looking for a better understanding of card usage or ATM channel performance, INETCO’s real-time transaction data platform has positively impacted us all. This data strategy has measurably paid off in terms of operational efficiency, customer experience and branch profitability.” SCOTT HANEY - VICE PRESIDENT, CORPORATE OPERATIONS AT WOODFOREST NATIONAL BANK

With INETCO Insight, CIOs, IT and payment operations teams will:

  • Reduce risk of revenue and customer service disruption — Improve transaction stability, and reduce transaction failures by >25%.
  • Increase operational efficiency — Detect, research and isolate the root cause of transaction failures, slowdowns and unexpected declines 75-85% faster.
  • Reduce support costs — Avoid resourceintensive blamestorms, and manage the service and fraud aspects of every switch and every payment transaction — from one platform.
  • Meet compliance and audit regulations — Independently monitor and log every end-to-end transaction without adding latency or impacting switch performance.
  • Optimize the acquisition and sharing of real-time transaction data — Establish a real-time transaction data pipe that collects and forwards payment data to any data lake, analytics, channel management or fraud application of choice.