Catastrophe Planning & Management
From developing the CAT plan to managing FNOL to post-event Customer Care, the Activer Solutions team is here to help you optimize your event response, extend your team and manage expenses resulting in customer satisfaction, retention, and cost-savings.
- Pre-event planning and CAT drills
- Event management – comprehensive FNOL call handling, overflow call handling, basic adjuster assignments and reserving, assistance with general claims
- Post-event support – claims check processing and issuance services, policy processing and management of underwriting flags, proof of repairs, customer care and satisfaction follow up
Our solutions adapt and integrate into existing customer workflows and result in resource optimization and cost reduction. Our solutions deliver business agility, improve customer experiences and support competitive advantage.