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Smart Communications

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Overview

Smart Communications™ is the leading cloud-based platform for enterprise customer communications. As the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for Customer Communications Management, more than 350 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. To learn more, visit smartcommunications.com.

Key Features

Our cloud-based platform for enterprise customer communications makes multi-channel customer communications more meaningful, while also helping enterprises simplify their processes and operate more efficiently. This is what it means to scale the conversation. Our tools (SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM) empower users to deliver personalized conversations designed to deepen existing customer relationships, develop customized quotes, proposals, and contracts conveniently within the Salesforce environment, or you want to simplify trade and relationship documentation, we have the tools you need.

Key Benefits

Smart Communications helps companies deliver interactive, multichannel communications at tremendous scale—increasing ROI while also delivering an exceptional customer experience. Our platform was built from the cloud up, uniquely allowing enterprises to increase speed to market, decrease costs and provide customers with the relevant, personalized and timely interactions they demand. The Smart Communications Conversation Cloud framework uniquely supports enterprises in assembling customized ecosystems comprised of best-in-breed technologies that address their specific requirements and collect a tremendous amount of customer data that can be used to treat each customer as an individual. This approach increases internal efficiencies by breaking down silos and allows for a more complete and consistent view of the customer. We recognize that today’s enterprises must rely on technology partners equipped to scale communications at the highest volumes, while offering equal impact through interactive, targeted communications. Through the multiple cloud-focused deployment options available today, only Smart Communications offers unrivaled batch and interactive capabilities.

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