ICE Claims

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ICE Claims is an end to end claims management solution designed to support any line of business. ICE Claims incorporates an intuitive and configurable FNOL process with automated validation, integrated financials, enabling fast and accurate claims management.

ICE Claims is one of the winners of the XCelent Technology 2021 Award, recognising ICE Claims as one of the top Technology Claims solutions out of 20 vendors across EMEA.

ICE InsureTech has been awarded the XCelent Advanced Technology Award in 3 consecutive Celent Claims EMEA reports, as well as achieving the identical award in the recent Celent PAS EMEA report with ICE Policy.

ICE Claims is an award-winning solution that is easy to use, automating tasks and workflows, enhancing communications, enabling you to reduce operating costs and claims cycle times.

ICE Claims is a cloud native, component based application that can be deployed in the ICE Cloud or on-premise, using state of the art container management solutions.

Key Features

End to end claims management

Intuitive and configurable FNOL process with automated validation, integrated financials, enabling fast and accurate claims management

Integrated workflow and process management

ICE solutions include the most comprehensive process optimisation and workflow management rules available

Intuitive and responsive user interface

A modern user interface that enables staff to be more effective in day to day tasks, and to be trained more quickly

Integrated Supplier Network

Full integration to preferred supplier and services network, providing complete process visibility

Advanced portals and apps

ICE provides B2C and B2B portals to connect and collaborate with insurers, brokers, partners, service providers and consumers online

Full audit trail

ICE records every activity on system records enabling full reporting on activity and the ability to audit at all levels

Key Benefits

• Improve FNOL efficiency by up to 26%

• Reduce inbound call volumes by up to 40%

• Highly configurable – no development cost

• Built to manage the supply chain and reduce cost

• Rapid implementation in 8 - 26 weeks

• Typical ROI in 12 months or less


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