Messagepoint

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Overview

Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications.

Whether dealing with simple correspondence or more complex documents, our intelligent content management capabilities uniquely enable marketers, customer experience and servicing teams to efficiently create timely, relevant, compliant and highly-personalized customer-facing communications across print and digital channels.

Key Features

  • Manage your content intelligently
  • Empower content authors
  • Deliver exceptional customer experiences with highly personalized communications
  • Revolutionize how you manage communications
  • Share content for faster changes and greater consistency
  • Ensure compliance
  • Leverage existing technology investments
  • Proof and test in real-time—without the need for IT
  • Collaborate with your team
  • Generate batch and one-off communications
  • Manage versions and compare history

Key Benefits

  • Intelligently manage your content to deliver optimized customer communications across any channel
  • Expose the inconsistencies, outliers and outdated content impacting your CX, while making your communications inventory easier to manage
  • Stop managing content in spreadsheets and Word and sending to IT for programming. With Messagepoint’s advanced capabilities for personalizing and sharing content across robust template variations, you’ll wonder how you ever managed without it
  • Front-line workers can quickly and easily request and personalize customer-focused claims communications and put them into production—without needing to involve IT
  • Publish and subscribe to templates and communications within your own corporate app exchange or from the Messagepoint Touchpoint Exchange, enabling you to streamline authoring and enforce standards

Product/Service details

Geographic Availability
Europe, North America