Digital IT Services for Banking, Capital Markets and Insurance

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Overview

ITC Infotech Digital Banking Services is a holistic, consolidated, umbrella offering covering Customer Experience, Employee Experience & the Digital Core or foundation elements required by Banks & Financial Institutions to launch Next Gen Digital Offerings & Solutions. The services we offer are aligned to our Service Line capabilities and these are being finetuned and enhanced to meet the demand of the new normal. We have three offerings:

Customer Experience Platform & services

Our Customer Experience Platform powered by our Customer Intelligence Platform for Banking (CIP) has helps organizations help achieve outcomes around Analytics-led Digital Sales, covering CX, Data Analytics, API and Legacy / Data Modernization framework. Our customer intelligence platform powered by AI/ML enables marketing leaders of banks to personalize every customer interaction in near real-time across channels, recommend cross sell & upsell of banking products and services, and deliver memorable & secure experiences to retain customers as lifelong advocates. Our platform accelerates the value realization as it offers:

  • ·Prescriptive recommendations to improve marketing effectiveness,
  • ·End-to-end ideation to execution platform,
  • ·Modular and plug-play technology components
  • ·Real-time and continuous integration.

Employee Experience Platform & Digital Workplace Solutions

Complementing the Customer Experience platform is our Digital Workplace solutions which helps Banks & Financial improve

  • ·Employee productivity & Employee experience
  • ·End User Computing as a Service (EUCaaS)
  • ·End to End and Intelligent Automation for Back—office Digitization
  • ·Digital BOTs, Persona’s Companion BOTs for key functions
  • ·Automated AMS (Application Management Services)

Digital Core & Foundation Services

The Customer Experience Platform and Employee experience platform are supported and enabled by our Digital Core Services which helps Banks and Financial institutions to create the right foundation, tooling, and processes for successful and continual Digital Transformation. Digital Core Services cover

  • ·Core Banking & Data Modernisation to transform the Core and Data Platforms
  • ·Legacy Modernisation – Monolith to Microservices framework for API enablement of Mainframe legacy systems
  • ·Cloud enablement & Digital Infrastructure services
  • ·Enabling Engineering Excellence – DevSecOps, Digital Testing & Automation.

Key Features

Platforms Led - Our Customer Intelligence Platform for Banking is Framework solution for Analytics led Digital Sales which enables Banks to deliver Real time creation, orchestration & operationalization of loyalty driven offers across all customer channels leading to Improvement customer experiences and higher customer satisfaction. Our Digital Workplace solutions can help drive Employee Engagement & EX across the whole organization. All our solutions come with option to use our Digital Infrastructure services or can be deployed on-prem.

ITC Infotech AI/ML Model Store available for our clients of prospects to hit the ground running leveraging pre-built & proven AI/ML Models to jump-start their cognitive and AI based solutions across Customer Experience, Risk Analytics and Marketing & Sales. These models can be quickly integrated with your Data lake and POCs and experiments can be initiated pretty much instantly to see what the art of the possible is.

Flexibility & plug & Play any Fintech Solution using ITC Infotech Fintech Integration Framework - Enabling the Digital platform by creating an ability to bring together industry leading fintech’s enabling plug and play of capabilities in a scalable and secure way. ITC Infotech have curated a set of industry leading Fintech's to enable end to end use case and comes with our own Architecture Blueprint for today's Digital Banks.

Powered by ITC Infotech Automation Framework – Our E3 framework for identifying the Process Automation Opportunity Matrix. Enterprise Automation and Integrated Value Management framework- Industry Automation Playbook that deconstructs processes, identifies automation opportunities, and recommends a starter kit to drive adoption. Our integrated value management solution is coupled as part of every delivery solution. It is based on our E3 Framework, to qualify and quantify value from automation at each stage to establish ‘value’ as the primary tangible outcome from every engagement. We are creating banking automation solutions and have taken up Treasury & Financial Crime Management as test beds to build demonstration BOTs to showcase the value as depicted by the E3 framework.

Key Benefits

  • Single stopDigital enablement for Banks & Financial Institutions across CX, EX & Modernisation – Digital Banking Architecture Blueprint & Reference solution architecture, pre-built models, tools & accelerators lead to faster Digital Enablement in a cost & effort efficient manner. ITC Infotech have also evaluated and curated several Fintech’s and ISVs who provides critical Digital capabilities that any Bank needs. These are pre-integrated and configured in our Cloud-agnostic Digital Banking Platform.
  • As we provide end to end solutions across CX, EX & Modernisation - our propositions come with assured Business Outcomes and hence commercials have improvements on agreed Outcomes/KPIs baked in. For example, the three KPIs / SLAs we will focus on as part of CX are 5%-10 % increase in Digital Traffic & Cross-sell, 10%-15% increased Net Promoter Scores.
  • Engineering Excellence is the core foundation - Help Achieve Industry leading DORA metrics resulting in number of outcomes not limited to below:
    • Rapid Digital development - high frequency release cycles
    • Lower lead time for business implementation & changes
    • Lower failure rates for delivered changes post-live.

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