Digital Banking Services

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ITC Infotech Digital Banking Services is a holistic, consolidated, umbrella offering Covers Customer Experience, Employee Experience & the Digital Core or foundation elements required by Banks & Financial Institutions to launch Next Gen Digital Offerings & Solutions. The services we offer are aligned to our Service Line capabilities and these are being finetuned and enhanced to meet the demand of the new normal. We have three three offerings :

  • Customer Experience Platform / Services - Aligned to our Digital Experience Service Line underwhich we offer Customer Facing Solutions & services covering CRM/Marketing, Loyalty, Customer Channels/Apps, Customer Data Platform, Customer Analytics and Data Integration to name a few.
  • Employee Experience Platform / Intelligent Operations - Powered by Intelligent Automation - Provides a number of Bank's internal facing solutions including Operations covering End User Support (EUCaaS), Cognitive AMS, Help Desk Solutions, Intelligent Planning, Process Automation to name a few
  • Digital Core or Digital Foundation - The third offering covers all the Core Components that a Bank might need to launch either a industry leading CX or EX solution. They capabilities here are Legacy Modernization incl Monolith to Microservices, Data Modernisation, Testing Services, IDDP (DevOps) to name a few.

Key Features

Platforms Led

Our Customer Intelligence Platfrom is Framework solution for Analytics led Digital Saleswhich enables Banks to deliver Real time creation, orchestration & operationalization of loyalty driven offers across all customer channels leading to Improvement customer experiences and higher customer satisfaction. Our Digital Workplace solutions can help drive Employee Engagement & EX across the whole organisation.

Powered by ITC Infotech Automation Framework

E3 framework for identifying the Process Automation Opportunity Matrix. Enterprise Automation and Integrated Value Management framework- Industry Automation Playbook that deconstructs processes, identifies automation opportunities and recommends a starter kit to drive adoption. Our integrated value management solution is coupled as part of every delivery solution. It is based on our E3 Framework, to qualify and quantify value from automation at each stage to establish ‘value’ as the primary tangible outcome from every engagement. We are creating banking automation solutions and have taken up Treasury & Financial Crime Management as test beds to build demonstration Bots in order to showcase the value as depicted by the E3 framework

ITC Infotech Fintech Integration Framework – Flexibility & plug & Play Fintech Solution

Enabling the Digital platform by creating an ability to bring together industry leading fintech’s enabling plug and play of capabilities in a scalable and secure way. ITC Infotech have curated a set of industry leading Fintech's to enable end to end use case and comes with our own Architecture Blueprint for today's Digital Banks.

Key Benefits

  • Single stop digital enablement across CX, EX & Modernisation

  • As we provide end to end solutions across CX, EX & Modernisation - our popositions comes with assured Business Outcomes and hence commercials have improments on agreed Outcomes/KPIs baked in. For example, the three KPIs / SLAs we will focus on as part of CX are 5%-10 % increase in Digital Traffic & Cross-sell, 10%-15% increased CSA