Customer experience and employee experience

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Overview

We help Fortune 500 organizations across industries reimagine, design, and engineer world-class user experiences (UX) for customers, employees, and partners. The strategy we follow are:

Experience Strategy & Execution: We partner with our clients to create a customer experience innovation strategy that connects to broader business and digital initiatives. Grounded in user research and data, we connect digital customer experience strategy to execution to enhance customer and employee satisfaction and drive revenue and market share or cost savings. While customer journey mapping is important, we know that it's only one piece of holistic Experience-led Transformation.

Service Design: Service Design is a multi-disciplinary approach that helps you reimagine new ways of working to achieve business objectives. It breaks down silos, fosters CX and EX innovation, and guides change from front to back office. We create a Service Design blueprint, to serve as a roadmap to integrate emerging technologies based on your organization's maturity and needs.

Digital Experience Innovation: Business leaders and product managers are under pressure to innovate frictionless, omni-channel user experiences to drive new customers, revenue, and market share. Whether we're building a new digital bank for a top financial services firm, designing an AI-enabled employee portal for a major hedge fund, or reimagining an inclusive website design for a leading airline, we deliver tomorrow's experiences today.

Experience-Led Platform Modernization: Our skilled teams help modernize customer-facing CX and EX portals and platforms, often designing custom and scalable solutions within complex environments. With scalability and vision always in mind, we seamlessly integrate emerging technologies like conversational AI and machine learning to optimize experiences. Whether you are a CIO, CTO, or Chief Digital Officer, we'll help you gain buy-in, define a future-state roadmap and enhance the user experience.

Key Features

Rapid Innovation and Product Development: Our team of developers is experienced in rapid application prototyping and development within agile environments. We architect and integrate emerging technologies – like conversational AI, chatbots, virtual and augmented reality, and predictive analytics – based on your unique objectives. We also develop standardized design systems, templates, and processes to help scale experiences across the enterprise.