Systems Maintenance Services

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Overview

System Maintenance services at Atos are enabled by Automation and designed with a focus on service excellence. Our service components include support and defect resolution, administration and monitoring along with change and enhancement services. Atos has worked with industry experts for more than 20 years in maintaining and supporting their business applications; with 13000 plus strong practitioners working across the globe to ensure service excellence. Our rich technological expertise has brought in transformation in business SLAs. Our two speed delivery system drives transformation but also ensures Business is as usual.

System maintenance services for Banking and Financial Services

  • End-to-End ownership for providing application development, support and maintenance services for Merchant services, Corporate Payments, Retail Banking, Consumer Services
  • Providing end to end build and release solution to multiple application teams located apart geographically across the globe
  • Supporting continuous integration, continuous delivery and continuous monitoring activities resulting in higher quality and reduced deployment cycle time
  • Integrated systems with audit friendly infrastructure and records
  • Enabling self-service and automated ticket resolution for shorter downtime

Proven Experience in Banking and Financial Services

  • For a Global Cards and Payments Major - Large contracts with 400 FTEs resulting in 30% reduction in Cost of ownership, 40% reduction in support events and 25% lower incident in-flow
  • For a leading Global Credit Rating Agency - Implementing DevOps and application support and maintenance to improved the incident management process.
  • For a Leading Global Custodian - Atos had handled 100,000+ transaction processes daily and covered across 100+ exchanges within investment management

Proven Experience in Insurance

  • Optimized Infrastructure Management Services for Leading Insurance Broker. Consolidated and standardized global IT support and operations with $22.8 M annual savings through service consolidation and efficiency improvement. Achieved 40% Reduction in MTTR & Request Fulfilment. Improved Visibility of IT Services Performance & availability.

Differentiators

  • Atos has alliances with major industry platforms: Microsoft, Oracle, SAP, Cisco,etc.
  • 100+ Fortune 1000 Clients
  • 20+ years of managed services engagements
  • 30+ customer implementations of SyntBots

Our Accelerators

  • SyntBots® intelligent automation platform that helps tranform process engineering, IT Operations and Product Engineering
  • Atos' Bridge to track Business SLA's by linking them to IT SLA's and provide a dashboard for senior management
  • Business Rules Extraction tool
  • Automated ticket analytics for automated identification and resolution
  • Tools for maturity assessment, planning and design
  • Multi-cloud provisioning portal for modern applications
  • Process recorder - Our intelligent IP which enables automated process capture, process recording, automation use case generation
  • Ready to use code library for code reusability and accelerate the time to market

Key Features

Our system maintenance consulting services include:

  • Transformation Assessments to understand the transformational capabilities of the systems.
  • Product Evaluation & Implementation to improvise the product in order to energize the supply chain network.
  • Technical debt reduction which focuses on building a long-term plan not just the short-term issues.

Implementation services include

  • End to end Application Maintenance Services – L0, L1, L2, L3
  • ITOps, DevSecOps, BizOps, Product Engineering, Continuous Testing
  • Kanban model for systems maintenance
  • Managed Services - Outcome-based, SLA driven managed services model
  • Predictive Analytics - Detect to Recover framework powered by predictive analytics
  • Process Optimization
  • Intelligent Automation - Integrated application automation powered by the SyntBots® intelligent automation platform

Key Benefits

  • Reduction in TCO
  • 60-80% L0-L1 Automation penetration
  • Scalability and Resilience
  • Faster time to market
  • Transformation to business SLAs
  • 100% SLA fulfillment

Product/Service details

SOLUTION OR SERVICE TYPE