ICE Insurance Suite

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Overview

The ICE Insurance Suite is a completely integrated, cloud native, end to end Policy Underwriting, Administration and Claims solution which can be implemented as a single suite or as specific modules. It also incorporates Rating, Billing, BI and Supplier modules.

ICE Policy is a modern end to end policy management solution that supports the policy life cycle from quote and buy, to mid-term adjustments and cancellations, reinstatements and renewals, allowing you to underwrite risk and manage policies your way. Designed to support any line of business within a modern and responsive framework with a highly intuitive UI.

ICE Claims is an end to end claims management solution designed to support any line of business. ICE Claims incorporates an intuitive and configurable FNOL process with automated validation, integrated financials, enabling fast and accurate claims management.

ICE Claims is an award-winning solution that is easy to use, automating tasks and workflows, enhancing communications, enabling you to reduce operating costs and claims cycle times.

ICE Digital provides enterprise grade APIs to support portal access to eTrade, policy and claims services. If required, ICE can provide high quality B2C and B2B portals to support eTrade and Customer services.

ICE Analytics provides an enterprise data warehouse, dashboard and reporting solution.

Together these make up the ICE Insurance Suite.

Key Features

End to end policy management

Follow a policy through its complete lifecycle from quote to issue to renewal to claim administration

Multi-language/multi-currency

ICE solutions support interactive multi-language and multi-currency configurations

Robust product building capabilities

Multiple scheme and product configurations enable new schemes/products to be effective in hours rather than months, and accelerates their speed to market

Multi-channel distribution

Delivers user configurations for various set ups including insurer direct, broker sold, TPA and service provider

Integrated rating

Flexible rating using any external rating engine, or our own rating engine which provides the tools to make rate changes effective quickly, improving underwriting accuracy

Integrated billing

A full accounting ledger solution featuring payment and receipt management, policy & agency billing and full bordereau reconciliation, fully automating the billing lifecycle

End to end claims management

Intuitive and configurable FNOL process with automated validation, integrated financials, enabling fast and accurate claims management

Integrated workflow and process management

ICE solutions include the most comprehensive process optimisation and workflow management rules available

Intuitive and responsive user interface

A modern user interface that enables staff to be more effective in day to day tasks, and to be trained more quickly

Integrated Supplier Network

Full integration to preferred supplier and services network, providing complete process visibility

Advanced portals and apps

ICE provides B2C and B2B portals to connect and collaborate with insurers, brokers, partners, service providers and consumers online

Full audit trail

ICE records every activity on system records enabling full reporting on activity and the ability to audit at all levels

Key Benefits

Rapid deployment of new products

Ability to configure new products and variations in hours not days enabling your organisation to take advantage of new opportunities

Fast and highly responsive UI

Improve the customer journey using tailored screenflow and question sets for improved quote uptake

Self-service portals

Customer, Agent, Broker self-service to improve operational efficiency

Highly configurable processes

Greater business control of processes both automated and manual. Reducing administration and charging errors

• Improve FNOL efficiency by up to 26%

• Reduce inbound call volumes by up to 40%

• Highly configurable – no development cost

• Built to manage the supply chain and reduce cost

• Rapid implementation in 8 - 26 weeks

• Typical ROI in 12 months or less