Customer on-boarding and activation

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Overview

From application to activation, we help banks redesign and implement efficient, digitally enabled customer onboarding processes.

Genpact helps with strategies around the solutions below, to best serve your customers around channels of their choice:

Digital Onboarding: Our digital onboarding solution is powered by our proprietary artificial intelligence platform Cora and built on four pillars: robotic process automation (RPA), computational linguistics, analytics, and dynamic workflows.

Integrated Omni Channel contact center: Using an industry-leading customer relationship management system (CRMS), our contact center doubles as a social media command center, helping banks improve their customer service and enhance their brand equity.

Industrialized banking: A flexible “virtual captive" operating model covers all important processes, from account opening to collections. We deliver this out-of-the-box solution either end-to-end or in a modular format, depending on bank preferences

Key Features

Around-the-clock service: We help you serve your customers 24 hours a day, seven days a week. Our global delivery centers provide technical, contract management, logistics management, and customer relationship management support in multiple languages through multiple channels, including voice, email, web, chat, and self-service.

Key Benefits

Genpact’s solutions optimizes customer onboarding process by delivering best in class technology and analytics.