WWS Fill4Me

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Overview

The Video Banking solution that guarantees a better banking experience to prospects and customers through remote assistance.

More than one operator, WWS Fill4Me give banks the possibility to offer simple and complex transactions on ATMs and ASSTs in open area inside the branch, or in a reserved area inside the branch or in Closed Area outside the branch, with 24/7 accessibility through identification.

Key Features

How WSS Fill4Me works:

  1. Initially, or during a transaction, the user asks for assistance;
  2. The operator initiates an audio and/or video conversation and requests remote control authorization;
  3. At the end of the interaction, the user confirms the transaction.

Features

  • Co browsing
  • Double communication channel: device and/or mobile
  • Real- time handling of requests
  • Remote control activation
  • Central Dashboard
  • User profiling
  • Full access/view of past requests
  • Security features

Use cases

  • Form compilation and filling out input fields
  • Guide to possible choices of fields to complete a transaction
  • Complex transactional operativity
  • Transactional operativity with authorization (e.g. Large Withdrawal)

Key Benefits

WWS Fill4Me gives the bank the possibility to improve the self-service channel with a form of assistance that becomes Customer Education and Retention, in a secure, immediate and efficient way.

The bank can implement an approach to client relations that is both digital and human, improving the service’ level and extending the services’ access to both customers and prospects.