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EXL Exelia.AI™: Conversational AI Solution

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Overview

Exelia.AI™, a product of EXL’s recent strategic partnership with Amelia, an IPsoft company to infuse AI into every customer interaction leveraging conversational AI. Exelia.AI™ is a pre-trained solution for human-like interactions through voice & chat, developed for industry specific use cases. Exelia.AI™ makes consumers self-sufficient and able to instantly solve their requests through next-gen natural language processing and contextual understanding. Our conversational AI agent teams with human colleagues to solve challenges for service providers and customers, deliver world class service and measurable results. For more details: https://www.exlservice.com/exl-exelia-ai

Key Features

Exelia.AI™ provides contextual interaction handling and learns from past interactions. Use case includes conversational AI for customer service agents, direct customer service, sales lead qualification, and claims inquiries for life and health insurance. Some of its key features are:

  • Market-leading AI platform, provided by Amelia
  • Domain expertise to understand where you can apply the technology
  • Analytics capabilities to target the right customers for the conversational AI solution and generate actionable insights from the data being collected
  • High replicability and applicability in multiple business processes
  • Plug and play model, require limited customization and enable rapid implementation

Key Benefits

Exelia.AI™ combines the true conversational AI platform using a Low/No-Code Digital Employee Builder capability with EXL’s data-led approach & extensive contact center know-how making it suitable for business users with little experience in conversational AI to quickly develop new use cases.

Proven Business and Customer Outcomes:

  • 30-40% call deflection
  • 10-12% improvement in customer experience
  • 20-25% reduced cost
  • 24*7 availability
  • Ability to ramp-up quickly during peak volumes

Product/Service details

SOLUTION OR SERVICE TYPE