Infrastructure Operations & Management Services

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Overview

Atos’s Infrastructure Operations and Management Services employ automation frameworks and a managed services model to help clients reduce costs while ensuring a highly available and agile IT Infrastructure. The main aspects of our service are:

  • Workplace Management: Making sure that your workforce has the tools to perform, wherever, whenever and however they need to – with the right level and the right type of support.
  • Managed Infrastructure: Ensuring all storage and computing resources are fit-for-purpose across their lifecycle, whether owned or outsourced, embracing emerging cloud delivery, offering storage on demand through sustainable data centers.

Atos is a leader in managed IT services. Over 35% of our company’s workforce is directly engaged in the provision of managed IT services, each with their respective specialist focus on infrastructure, application operations or personal IT support.

Managed Services are part of an end-to-end approach at Atos and we take complete service responsibility for all your managed Infrastructure operations.

Infrastructure Operations and Management Services for Banking and Financial Services

  • Server-based computing, Virtual Desktop, Infrastructure and application streaming to deliver the best service and the lowest TCO for retail banking
  • Self-healing infrastructure

Proven Experience in Banking and Financial Services

  • For a Leading Credit Rating Agency - Atos has implemented automation in Database and Middleware which is 100% SOX compliant with 7000+ Automation usage each month
  • For an International Banking Group Branch in Singapore -Data center consolidation with Atos private cloud set-up and delivery of 1000VMs in self-service mode

Proven Experience in Insurance

  • $22M savings by streamlining process & technology and Automation driven services for a leading brokerage firm
  • 60% reduction in Data-Centre footprint for Second-largest Personal Lines Insurer

Our Accelerators

  • Intelligent Automation through SyntBots and best of breed Atos Technology frameworks
  • Accelerated transition and knowledge documentation that ensures a smooth transition between the parties to accelerate the engagement journey
  • Smart Service Desk, Virtual Agents for best-in-class information and support services
  • Out-of-the-box Automation use cases that are reusable and implemented to speed up processes
  • Tools to identify automation opportunities
  • Ticket Analytics is a system to auto identify and provide instant resolution
  • Process Recorder that assists in process mapping and automation
  • Bridge for Business Monitoring

Differentiators

  • Deep domain and technology expertise
  • Global presence in over 73 countries
  • Strong resource strength with ~110,000 FTEs globally

Key Features

  • Always ON operations
  • Automation enabled Infrastructure Operations and Management Services
  • Higher business availability
  • End-to-end monitoring solutions to detect failures
  • Automated remediation and service restoration
  • Expertise in supporting over 100 Datacenters and managing 1M+ configuration items

Key Benefits

  • Higher Business Availability
  • 200X Faster Resolution
  • 30% Ticket Elimination
  • 70% Automation of service catalog
  • 30-40% L2-L3 Automation of service catalog
  • 35% Effort Reduction
  • Reduced Operating Costs

Product/Service details