FLEXTERA Digital

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Overview

FLEXTERA Digital is an innovative platform for development of modern digital environments and digital transformation of financial institutions. It is a process-centric system providing effective support for customer-facing functions: front-end customer services, loan origination, customer self-service. Significantly, FLEXTERA Digital uses a single layer of front-end services and business processes compatible with all types of service channels. This means that all channels use shared components of the business logic ensuing truly omnichannel customer support.

Digital banking applications developed on the basis of FLEXTERA Digital are written in Java and use enterprise-grade standards and specifications. The open architecture of such software products allows smoothly integrating them into any IT landscape.

The important advantage of the system is the capability to easily customize implemented business processes: all changes are implemented through the launch of new services, which ensures quick support of new regulatory requirements and expansion of functional capabilities.

Key Features

Omnichannel digital banking with Sophisticated Internet and Mobile Banking applications – Comprehensive solutions that use a modern approach to design of the customer communication interface and focus on creation of a positive customer experience, customer convenience, enhanced functional capabilities and security.

Key Benefits

Digital Transformationof Banking

Actively supporting the advent of the digital era in the financial services industry, Diasoft makes a special focus on development of its digital banking architecture.

The company’s approach to creation of digital environments is based on the concept of the two-speed architecture. It comprises a fast, high-performance, customer-centric digital front end, running on innovative FLEXTERA Digital platform, and a traditional, stable transaction-focused back end.

The modular customer-facing part supported by FLEXTERA Digital enables quick deployment of new channels, services and products by avoiding time-consuming integration work. The solution was initially designed to ensure fast implementation of existing and emerging remote service channels, automation of customer servicing via bank branches and easy modification of business processes. At the same time, transactional core systems ensure stability of core functions, high-quality data management, reliable operational and financial accounting. Due to this approach, the bank can achieve high flexibility and performance for its successful business development, significantly improve customer services and ensure transformation of its IT landscape at a low cost and within the shortest possible time through easily configurable and scalable digital processes.

Transforming existing banking environments, FLEXTERA Digital ensures unified access to customer data and bank services from different channels and enables truly omnichannel customer engagement. The system supports real-time operation and round-the-clock availability of bank services, customers' ability to manage bank services on their own via different channels, easy integration of delivery channels with external systems through open APIs and full channel blending, which allows a customer to initiate a transaction through one channel, such as a bank office, and confirm it via another, such as mobile banking or any other available channel.

With FLEXTERA Digital, financial organizations obtain the following important advantages:

·Enhanced customer journey – Convenient customer communication with the bank via all available channels. Unified real-time access to centralized customer data and bank services via different channels, which ensures improved customer experience and helps to avoid inconsistency in services, for example, when providing the same service via Internet banking or via a contact center.

·Omnichannel service processes – Shared customized processes for customer servicing via branches and remote service channels.

·Real-time operation and round-the-clock availability of services – The bank expands its market presence with the services that are available 24/7, with all the changes recorded and processed immediately.

·Best UX practices and identical channel interfaces – Seamless customer environment with identical and user-friendly channel interfaces (internet banking, mobile banking); usage of the best UX design practices to provide meaningful and relevant experiences to users.

·Creation of the digital environment – Evolutionary rebuilding of the bank's processes and structure, retaining unique features of the bank.

·Access to innovations – Step-by-step development through implementation of cutting-edge technological solutions in compliance with the bank's strategy.

Product/Service details

SOLUTION OR SERVICE TYPE
Geographic Availability
Asia-Pacific, Europe