Digital Reception / Contact Deflection & Automation Solutions for Voice, Live Chat and Email
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For End Users
You can activate this feature and other links for ALL VENDORS with a VendorMatch Premium subscription. Additionally you can gain access to an increased depth of data, summary reports, RFX reports (detailed completed RFIs - available to financial institutions only) and comparison grids. Please click here for more information.
For Vendors
Vendors can activate their links and gain access to analytics by upgrading to VendorMatch PRO. Please click here for more information.
Speak with an analyst
Financial institutions and their advisors can subscribe to our Analyst Access* service. Effectively phone or (email) a friend you can have on tap advice and support provided by our analysts on this vendor, solution or solution category.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information.
or contact us to discuss a subscription.
Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
Please click here for more information on Premium features or contact us.
To learn more about subscribing to our service options, please contact us here
This feature is upgradeable
For End Users
You can activate this feature and other links for ALL VENDORS with a VendorMatch Premium subscription. Additionally you can gain access to an increased depth of data, summary reports, RFX reports (detailed completed RFIs - available to financial institutions only) and comparison grids. Please click here for more information.
For Vendors
Vendors can activate their links and gain access to analytics by upgrading to VendorMatch PRO. Please click here for more information.
Speak with an analyst
Financial institutions and their advisors can subscribe to our Analyst Access* service. Effectively phone or (email) a friend you can have on tap advice and support provided by our analysts on this vendor, solution or solution category.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information.
or contact us to discuss a subscription.
Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
Please click here for more information on Premium features or contact us.
To learn more about subscribing to our service options, please contact us here
Overview
As the COVID-19 pandemic swept the globe in early 2020, forcing businesses to close their physical locations and accommodate staff as they were mandated to work from home, businesses urgently prioritized automation and digital self-service projects, spurring increased adoption of Conversational AI and chatbot solutions. As inbound requests surged for many businesses, the need for more automated digital engagement options for both customers and employees became a high priority.
Now that businesses are emerging from the pandemic restrictions, companies that launched conversational AI solutions have reaped successful business results that have spurred them on to deploy the technology further and across different use cases.
ServisBOT's Digital Reception/Contact Deflection Solution diverts inbound queries via phone, email and live chat from overburdened traditional channels to digital channels where one can use AI and automation to respond to simple queries without human intervention, gather data for more complex queries for hand-off to a human and better prioritize work for your agents.
Key Features
Contact Deflection and Automation Solutions help customers:
- Effectively contain/resolve large inbound contact volumes or increases in contact volumes as a result of changing dynamics (the pandemic, for instance).
- Provide 24/7 self-service for answers to common queries without the costs
- Improve service quality and CSAT through better service levels and consistent responses
- Prioritize inbound requests based upon what’s critical to the business
- Assist during peak hours when long wait times are hurting your customer satisfaction
Key Benefits
Digital Reception/Live Chat Automation: Achieve up to 75% resolution (containment) on queries using bot automation and experience 20+% improvement in agent productivity by using chat assist.
Phone/IVR: Experience 30—40% call deflection rate during peak hours and 20%+ permanent deflection through automation.
Email Automation: Activate automated response and resolution for 40—60% of all inbound email queries within moments of receiving the request
Media
Automating 60% of Live Chats using an AI Powered Digital Assistant- AI Bot Achieves 75% Containment on Borrower Queries
- Case Study Slides: Spin up a Bot in 48 Hours to Help with Call Deflection and Automating Responses A Case Study: The AA Ireland and ServisBOT
