Overview
Sales Infinite is a holistic platform that combines CRM with complete Customer Lifecycle Management and E-Commerce.
A traditional CRM system isn't enough to manage today's customer relationships effectively. Instead, the boundaries between conventional systems must be conquered to create a complete and compelling relationship management solution.
Without full visibility and control over the entire customer lifecycle (such as sales orders, invoices, payments and support information) how can any business manage customer relationships effectively? While many CRM systems claim to deliver a comprehensive solution, one truth is clear: they can't manage relationships with actual customers. At the critical moment when a prospect signs-up as a customer, traditional CRM systems become powerless to support the relationship.
Ultimately, CRM systems cannot meet the challenge of Customer Lifecycle Management; they can only oversee a small piece of the entire customer relationship. Many diverse and disconnected systems will be needed to complete the puzzle, demanding time-consuming and expensive integration. Worse, such integration projects will do little to alleviate the central challenges caused by a fragmented approach. The customer experience, as well as the insights employees can access, will be a ragged patchwork rather than a complete picture.
There's another problem too: traditional CRM systems focus solely on relationships with people, not their organisations. However corporate relationships are the lifeblood of every B2B business, making it essential for these organisations to have the ability to manage them effectively.
To solve these challenges, we've brought all the elements of your customer's experience together inside a single, unified and pre-integrated platform. By putting your customers at the very heart of Sales Infinite, we enable your entire organisation to work around them like clockwork.
With our E-Commerce, Digital Wallet and Omni-Channel capabilities, you can reach your customers efficiently whereever they are. Digital channels help you increase your revenue and drive down costs whilst delivering excellent customer experience.
Sales Infinite empowers your teams to deliver excellence efficiently.
Key Features
- Manage Product Portfolio, Pricing and Promotions. Support for Instalments / Subscription Contracts and Rule based Dynamic Pricing.
- Manage Product Categories / Departments.
- Conduct Email and Telephone Marketing.
- Manage Customer Accounts, Digital Wallet, Sale Orders, Invoices and Payments.
- Manage Suppliers, Warehouses, Inventory, Fulfilment (Pick, Pack, Ship and Deliver with navigation).
- Support your customers right from Sales Infinite.
- Choose from a host of responsive e-commerce website templates that work right out of the box or build your own with our REST APIs.
- Enable multi-brand omni-channel presence for your business. Your customers can purchase using mobiles, tablets, laptops and desktops.
- Execute your entire business operation seamlessly using any device.