Retirement Solutions: TA2000, TRAC systems | Transfer agency and retirement recordkeeping and services

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Overview

Our BPO organization has been in operation since 1969 and has the knowledge capital of 50 years of experience in working with a variety of client requirements and service models. Our exposure to an array of business models enables us to be a leader in assisting clients to achieve their business objectives.

According to the most recently published Mutual Fund Service Guide, we have 79% market share of mutual fund accounts on third-party recordkeeping systems; we provide BPO services to 60% of mutual fund accounts that use a third-party transfer agent. Largest SaaS provider of retirement solutions.

We are unique in the industry: we are the only technology and servicing company that offers support for the full investments cycle – from trade execution to distribution support and shareholder servicing – with software or fully outsourced services.

Services are provided either under a Software as a Service (SaaS) model or on a business process outsourcing (BPO) full service or hybrid basis either directly by SS&C, utilizing our proprietary software applications, including our TA2000 and TRAC systems. Our BPO service offerings are enhanced by AWD, our proprietary workflow software, which is also licensed separately to third parties. In the U.S., we provide services to mutual funds, brokerage firms, retirement plans and alternative investment funds (such as real estate investment trusts "REITs”).

Additionally, we deliver a comprehensive suite of asset servicing and distribution solutions for open-end mutual funds, closed- end funds, exchange-traded funds and alternative investment funds. Focusing on the needs of funds that require a broad set of tailored services, we provide turnkey fund administration, fund accounting, legal, tax administration, compliance, creative services, medallion distribution, and asset management services.

We also have significant commitment to quality measurement within the BPO through our team of associates committed to measuring the quality of our processing and call center teams. We are able to leverage data from our corrective processing and issues captured by our call centers to provide additional measures of quality and accuracy.

Key Features

In 2018, we invested a total of $420 million across our software and servicing business. This includes supporting our clients’ needs for advanced data/analytics, emerging technologies to optimize automation and efficiency, and enhanced digital solutions. Moreover, we are focused on meeting the needs of larger asset managers looking for a connected, global business outsourcing model.

Our BPO develops best business practices used industry-wide. A diverse customer base provides exposure to a wide array of business objectives, new technologies, and industry experts. Economies of scale exist by drawing from the subject matter expertise cultivated, which results in best-of-breed policies and procedures available to all customers.

Our compliance and regulatory domain expertise helps clients reduce their risk and cost in the areas of compliance, oversight, security, and privacy.

Our business process outsourcing services include:

  • Mail and Check processing
  • Shareholder servicing
  • Transaction Processing
  • Retirement Processing
  • Financial Control
  • Intermediary Support Servicing/ Oversight
  • Electronic Statements and e-Delivery
  • Year-End Processing
  • Blue Sky Administration and Reporting
  • Distribution Services
  • Client Service
  • 529 Processing
  • Call Center
  • Commission Reporting/ Reconciliation
  • Onboarding
  • Compliance Operations
  • Regulatory Reporting
  • Tax Reporting and Withholding
  • Trade Monitoring and Surveillance
  • Anti-Money Laundering
  • Digital Investor
  • Interfaces and Reporting
  • Quality
  • Unclaimed Property Administration (UPA)
  • Multi-site/Cost Effective Work Centers
  • Event Management
  • Class Action & Settlement Services

We are extremely active in sharing best practices, information, ideas, questions and solutions. Our service model uses an array of communication paths and channels, including webcasts, client advisory groups, industry white papers, e-alerts, commentaries, newsletters, regularly scheduled conference calls, one-on-one product reviews, and strategy sessions.

Key Benefits

Our goal is to exceed expectations in all aspects of our services as we help clients and their customers succeed through excellent service that promotes better expense management, helps reduce risks and greater transparency, improves operational efficiencies, and introduce technology that increases your opportunities for growth. Key benefits include:

Significant investment in technology and operations: In 2018, we invested a total of $420 million across our software and servicing business. This includes supporting our clients’ needs for advanced data/analytics, emerging technologies to optimize automation and efficiency, and enhanced digital solutions. Moreover, we are focused on meeting the needs of larger asset managers looking for a connected, global transfer agency model. Our continuous investments enable clients to:

  • Adapt more quickly to changing market and business needs
  • Secure and reliable access to data
  • Single computing environment
  • Eliminate custom integrations, multiple systems
  • Improved/increased redundancy
  • Increased productivity

Continuous development cycle: We continuously enhance current software and integrate new program features. We evaluate regulatory and legislative changes, market opportunities, client needs/requests and emerging trends when designing new enhancements. Our commitment to leading-edge technology helps improve our clients’ speed to market. Since we leverage a single platform, as opposed to multiple legacy systems, enhancements are available universally.

Reduce IT dependency/ infrastructure: Reduce technology investments on your core recordkeeping platform, data center and disaster recovery.

Drive efficiencies: Leverage an ecosystem that has integration with best in class solutions. Enable intelligent workflow management solutions that lower costs while improving quality. Offers opportunity to further efficiencies by outsourcing back office processing. We also have significant commitment to quality measurement within the BPO, including a team of associates committed to measuring the quality of our processing and call center teams. We are able to leverage data from our corrective processing and issues captured by our call centers to provide additional measures of quality and accuracy.

Ability to address new regulatory requirements in a cost-effective and timely manner: We continually invest in compliance processes and changes required under regulatory mandates so you do not have to spend the time interpreting and then building new or revised features and/or rules. We are active participants in all key industry associations and frequently lead and participate in discussions that shape reform.

Risk mitigation: Embedded in every aspect of our operations, as well as our service delivery mechanisms, is the need to ensure that we protect our clients and our franchise against operational risk as well as loss of data through fraud or external attacks. We have a proactive and collaborative approach to risk management and work meticulously to develop and deliver risk management services that protect you. We view risk mitigation as a core focus and objective of our firm.

Business transformation to drive growth: Our model enables clients to focus on the growth of their business. Clients can take advantage of our flexible selective outsourcing options that evolve with their business strategy.

Information security capabilities: Our cybersecurity strategy includes a balanced security posture combining a classic cyber defense-in-depth approach with an added emphasis on monitoring and leveraging cyber threat intelligence to quickly respond and adapt to a cyber-attack. We continually review our program and security structure to ensure we have the right people, process, and technology to protect our customers’ information.

Benefits of an expanded enterprise: Clients benefit from our expanded enterprise structure. SS&C is a top tier provider of technology and servicing solutions to many financial markets. As clients identify new business opportunities and operational challenges, we will work across our enterprise to provide you with the right and best solution.