FIS DIGITAL ONE
FIS DIGITAL ONE (tm) is a collection of interactive modules built on one, common enterprise architecture to streamline and innovate banking channels. The solution delivers a convergence of banking channels, coupled with real-time analytics and open, digital APIs to provide a seamless experience for bank associates and customers alike.
Digital ONE is a cross-channel solution that transitions financial institutions from siloed, point-solutions to a fully integrated architecture that allows them to share relevant content and processes between channels, establish brand consistency and develop a set of features that can be deployed across any channel or device. It enables financial institutions to engage customers throughout their life journeys, resulting in deeper, longer-lasting and more profitable relationships. DIGITAL ONE is a comprehensive solution that allows financial institutions to transform every customer interaction into a relationship-building opportunity. The suite can be deployed together or separately and includes the following application modules:
• DIGITAL ONE Customer – extends the bank’s brand by allowing customers to perform sales, service, and account origination anytime and on any device. This cross-platform solution enhances the quality of the customer relationship by providing convenience and simplicity, catering to individual needs and behaviors.
• DIGITAL ONE Banker – transforms the way bank associates engage with customers inside and outside the branch. This HTML5, interactive, tablet-based solution improves the customer experience and increases productivity by allowing bank associates to perform focused sales, service, account origination, and monetary transaction processing - all from a single application.
• DIGITAL ONE Teller – automates monetary transaction processing, compliance, and administrative functions by providing enhanced navigation features, image capture and automated decisioning to increases efficiency and mitigate the risk of fraud. Included in DIGITAL ONE Banker for a Universal Banker experience.
• DIGITAL ONE Kiosk – enables exceptional, in-branch service while improving efficiency and increasing revenue. This in-lobby, kiosk solution allows customers to conduct routine transactions in a self-service manner, which frees bank associates to dedicate more time to sales and advisory services.
Feature sets within the solution modules are developed as ‘components’ that can be deployed and tailored to a specific channel and/or device. For example, functions such as funds transfer, account opening, or stop payment can be enabled for customer-facing or associate-facing applications, as well as the kiosk. Each channel and device can be further tailored to specific requirements. The DIGITAL ONE architecture ensures that business processes, compliance requirements and the customer experience remain consistent across applications – reducing the bank’s total costs of ownership.
DIGITAL ONE provides a robust transaction set that encompasses sales, service, account origination and monetary transaction processing, including:
• Customer dashboard
• Customer details and servicing
• Money movement
• Account details and servicing
• Secure communications
• Complaint management
• Lobby leader
• Kiosk and kiosk monitoring
• Sales and opportunity management
• Account origination
• Case and application management
• Traditional teller processing
• Exceptions and exception handling
• Branch management
• Device support
• Event tracking
• Allows users to conduct business anywhere, anytime and through any device.
• Enables customer acquisition through consistent and frictionless channels.
• Provides a seamless and consistent experience across both assisted and unassisted channels – start/stop processes in one channel and complete in another.
• Reduces overall operating cost and drives efficiency across channels
• Provides a component-based, agile solution to match needs, behaviors, and expectations within the context of the customer journeys