Insurance BPO Services

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By hiring a team that knows how to show humankind at its best … A team that makes policyholders feel that they are both heard and understood … A team that answers the phone and resolves questions without runaround. That team is Covenir.

  • Available 24/7/365 for FNOL receipt and claim support -
  • Complete claims services for personal and commercial insurance lines -
  • Deep expertise in auto and homeowners claims -
  • Able to manage most parts of the claim process – from First Notice of Loss to adjusting, settlement and subrogation -
  • Available to extend your team during busy times, after hours or for catastrophe response
  • Extensive industry experience – all onshore
  • Bilingual services available

Customer Support:

By hiring a team that really cares about walking your talk. Here’s what you can expect from Covenir:

  • Onshore inbound and outbound services via phone, chat or email
  • Scalable support for volumes of 10 to 10,000 calls a month
  • Quick resolution without transferring the customer
  • Multi-function services in your system, if desired
  • Complete service support or supplementation of your team during busy times, after hours or for disaster response
  • Carefully scripted service plans to deliver on our clients’ brand promises
  • Bilingual services available

Print / Virtual Mailroom:

By deploying a scalable, proven system powered by cutting-edge technology.

Print & Distribution

  • Streamline your print and distribution needs with a high-capacity, state-of-the-art, full-service print & distribution center.
  • Fully automated print technology applies barcode technology and reference files so every piece of mail electronically communicates its processing requirements.
  • Regulatory and proof of mail requirements are fully supported.

Inbound Virtual Mail Room

  • Eliminate manual mail handling and workflow challenges for high-volume mail areas like claims, underwriting and return mail.
  • Apply intelligent process automation to open, scan and transform every piece of incoming mail into a digital artifact.
  • Deliver digital mail artifacts to your staff or upload directly to your systems via an API if desired.

Premium Support:

By partnering with our premium and payment problem solvers. Here are just a few ways we can lighten your load:

  • Receive checks and post payments directly to your software via intelligent lockbox
  • Resolve payment exceptions, including bill rescheduling, unidentified payments and pay plan requests
  • Disburse return premium and claim checks
  • Disburse commission reports and checks
  • Provide daily and monthly reconciliations
  • Work within your banking platform to process chargebacks, positive pay decisioning,
    acknowledgements and more
  • Comprehensive quality control program
  • Fully transparent and committed to keeping you informed
  • All services 100% onshore

Underwriting Support:

Rely on Covenir to plug into your workflow as needed or every day. Think of us for …

  • Processing new business renewals, endorsements, cancellations and reinstatements directly in your system of record
  • Generating legal compliance notices as required by state regulations
  • Updating electronic and paper policy records
  • Responding to policyholder inquiries and requests via phone, email and chat
  • Retention or cross-sell campaigns
  • Sending required policyholder notices
  • Supporting your expansion into a new product line, such as California earthquake
  • Servicing both personal and commercial lines – 100% onshore
  • Short-term projects and complete book rollovers
  • Performing quality control and new business acceptance reviews

Product Sales Advisors:

Our team believes in thoughtful engagement … a consultative approach … asking good questions … carefully listening … and leaving your customers with a feeling of trust and goodwill.

  • P&C insurance licensed sales professionals – all onshore
  • Dynamic, flexible – able to adapt to client needs
  • Ability to rapidly scale to support a carrier’s growth initiatives
  • Respond quickly and capably when leads come in – ensuring speed to lead
  • Quality workflow processes that focus on speed to close
  • Consultative, collaborative approach working within customer-established KPI’s
  • Assistance with any part or all of your sales process

Product/Service details