Omnilife

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Overview

Bluesun Omnilife is a complete go-to market solution that gets your life insurance products to market faster. You can roll your products out on the channel you choose quickly and effectively and move them from application to settled policy in timeframes that actually meet the customers expectations – not left wondering why it takes so long.

Bluesun Omnilife doesn’t stop there, because it arms your service centres with the capabilities they need to help keep policies on the books and upsell and cross sell when the time is right,

All on one system built for speed, reduced complexity and easy to implement.

Now – you can be the disruptor. And you can start to look at how you take these clients and make sure they can benefit from the rest of your offerings.

Key Features

New Business – Manual entry and integrated (files AND services)

Search

Simple Underwriting Workbench

Underwriting system integration

Billing entry and validation (CC and EFT)

Batch billing / collection /EFT / CC

Chargeback processing

Lapse policy processing

Client management

•Policy / Coverage management

•Demographics (address, phone, DOB, etc.)

•Reference information such as financials

•Event history and tracking

Mid-term Adjustments / Changes

•Restrict Billing

•Cancel / Rescind

•Upsell, Down sell, Cross sell

•Suspend and Resume billing

Claims

Fulfillment

Workflow management

Call centre functions

IVR Screen pop

Call scripting

Premium calculations

User and Access admin

Work queues with admin

Reporting

Document Management

Telephony Interface

User and Access admin

Work queues with admin

Reporting

Document Management

Telephony Interface

Services Support for

Data / Feed Management

Partner Integrations

Process management

Campaign Management

Campaign Reporting

Persistency Reporting

System Extensions via open API / Microservices

Key Benefits

Speed to Market
With one platform, delivered by a single organisation, that takes you from the chosen channel (web, call centre,email, kiosk, advisor) through underwriting,settlement, and fulfillment and takes care of policy admin, claims and onto up sell and cross sell.

The Client Experience You Want
We’re using the latest web frameworks to make sure your customer experience measures up to the best experiences they have anywhere on the web.

Ready to Go Products
We Preload Bluesun Omnilife with product templates that let us get a fast start on your implementation. We’re sure you want to differentiate yourselves with product design, underwriting and the customer experience. Our advanced systems architecture means these configurations get done without affecting your go to market critical path.

Effective Service Centres
Use Bluesun Omnilife scenario scripting to ensure you deliver consistent excellent service in every situation your agents find themselves. Use the same capabilities to deliver upsell and cross sell capabilities. Uphold your persistency and maximise your cross selling.

Compliant Selling and Service
Use Bluesun Omnlilfe to ensure your opportunities and administration are handled in a consistent, auditable way. Whether through self service on the web, through interaction with call centre agents or guided by advisors.

Simpler Implementation
Say goodbye to fragmented accountability, vendor coordination, complicated delivery choreography, impossible end to end testing, the mosaic of technology platforms. Get the job done with a partner, not an array of vendors.

Secure Technical Infrastructure
Bluesun Omnlife is hosted in our private cloud environment. The same environment, we run our platforms for banks, insurance companies and MGA’s in. So, rest assured we’re used to meeting the audit requirements associated with storing their sensitive information.

Consolidated Data
You can tie your analytics, BI and machine learning to our database, or we can help you get the insights you need from your Blusun Omnilife installation

Modern Technology
As well as the latest web frameworks for front end delivery, the platform is built on contemporary Microsoft achitecture.

An Agile Partner
If you are truly into going fast and driving forward, not everything is going to come out of the box. When it does not, having Bluesun as the partner to help you press ahead is vital. We know the business, we know time to market matters.