Comarch Digital Insurance

Comarch Digital Insurance is a front-office solution ensures digitalization of sales and service processes with real omnichannel customer experience. It provides integrated applications for different users based on one common business logic engine.

Comarch Digital Insurance is a comprehensive solution dedicated to both insurance distributors and insurance end-clients.

The distributors functionality delivers dedicated tools for agents, brokers or intermediaries helping them not only advise and sell insurance products but also provide post-sales support, manage task flows and monitor effectiveness. It also allows managers and sales directors to monitor performance and work schedule of their subordinates. The main functional areas of the application are:

• Pre-sales & New business
• Client & communication
• Policy support and monitoring
• Task management
• Performance monitoring
• Knowledge base.

The end-client functionality allows smooth direct purchase of covers and management of policies in a portal without insurer’s assistance. The client portal also provides dedicated features for group insurance affiliates and group policy administrators.

The main functional areas of the application are:

• New business
• Policy management
• Group policy administration.

Comarch Digital Insurance gives insurers a strong competitive advantage - the success key is high usability and functionality adjusted to the real business needs of particular user groups and individual requirements.

Key business advantages:

• Omnichannel client service ‒ seamless transition between channels for consistent experience and satisfaction
• All essential functions in one place ‒ one insurance environment for all sales & service activities
• Multi-device support ‒ access via smartphone, tablet & desktop thanks to Responsive Web Design
• Digital paperless processes ‒ work digitalization & acceleration for smooth client service and efficient work
• Various insurance business lines ‒ all kind of insurance business lines and products handled effectively in one environment
• Dedicated user experience design ‒ enhanced ergonomics for better client and agent engagement and loyalty
• Technological excellence ‒ modern technologies, open-source components, open architecture and a plugin-like approach for smooth implementation and the optimal application performance
• Short time-to-market ‒ smart product definition &parametrization for constant business development.