Customer Care

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Overview

Activer Solutions provides our customers with access to call center and operational resources to meet their ever-changing business demands. We enable superior policyholder support that integrates into our customers’ overall customer experience initiatives. Our highly skilled and knowledgeable insurance experts support inbound and outbound calls to agents, carriers, claims organizations and third parties. Our staff can handle all types of calls and other types of communication efficiently and professionally. Our dedicated team is well versed, and fields questions every day regarding coverages, payment information, claims, and other types of requests.

Key Features

Our services include:

  • Insured Care
    • Support for new business, policy services, upsells
    • Customer satisfaction programs
  • Agent Care
    • Alert agents of new or additional coverages, territories, limits, procedures and more
    • Agent loyalty campaigns
    • New product introduction
  • Business Operations Continuity
    • Overflow support
    • Holiday & event coverage
  • After Hours Call Center Support
    • FNOL, emergencies, escalations

Key Benefits

Our solutions adapt and integrate into existing customer workflows and result in resource optimization and cost reduction. Our solutions deliver business agility, improve customer experiences and support competitive advantage.

Product/Service details

SOLUTION OR SERVICE TYPE
Geographic Availability
North America