The ultimate in branch customer service
Bank branches are being steadily transformed from traditional service models to highly automated centres of business.
Auriga’s WWS Greæter is an innovative tablet application specifically designed for the changing demands being placed on branch staff shifting from transaction controller to interaction facilitator.
These new branch banking models are being driven by an increasingly, digitally empowered customer base, the accelerating availability of secure and reliable digital service channels, and the constant quest to enhance the customer’s satisfaction and maximise the sales potential of each interaction.
The deployment of sophisticated self-service devices within the branch can significantly reduce the teller workload for routine, low value transactions. Branch staff face an evolving productivity challenge to balance the need to increase the sale of high value products with the customers’ expectations for a more enjoyable and rewarding banking relationship.
Auriga’s WWS Greæter solution is a tablet application that significantly enhances bank staff productivity by providing a range of advanced customer service features including:
- Personalised customer information that facilitates effective dialogue with customers about their specific needs
- Effective responses to an increasing range of customer needs and service requests
- Constructive support and educational assistance on the increasing number of self-service functions
- Increased sales attainment by empowering staff to reinforce personalised target marketing
- The ability to continually foster and demonstrate a culture of high quality customer care
Powerful, real time information
Local process management
Target marketing and sales