OneShield Billing

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Overview

OneShield Billing

From invoicing through to reconciliations and reporting, OneShield Billing streamlines all aspects of the billing lifecycle. A complete payment and receivables management system for P&C insurers across all lines of business, insurers can simplify the billing process to deliver on changing consumer expectations and generate loyalty and retention.

Offered stand-alone or as part of our OneShield Enterprise suite, OneShield Billing facilitates resolving customer and partner inquiries accurately and quickly. Agent and customer service levels are significantly enhanced with:

  • portal capabilities;
  • built-in commission management;
  • flexible equity-based billing, payment, and delinquency plans;
  • and web-services integration with third-party document and payment systems.

Deployed in the cloud or on-premise, OneShield Billing can help enhance and improve your operational and process efficiencies, agent and member service levels, and reporting capabilities.

Key Features

Billing Functionality to Enhance and Improve Operational Efficiency

  • Flexible billing and payment plan options.
  • Seamless management of both payables and receivables, including commission management and disbursement.
  • Configurable cash application rules.
  • Customer self-service options and payment methods.
  • Automated features, including mid-term rescheduling of payment plans or bill-type changes that minimize billing leakage.
  • Multiple payment methods.
  • Multiple bill types (such as agency and direct at both policy and account levels).
  • Full access to all customer transactions to handle billing inquiries.
  • Comprehensive delinquency management from late notice to NOC.
  • Configurable billing adjustments including write-offs and disbursements.
  • Automatic moratorium and suspension processing.
  • Agent reconciliation templates and predefined workflows.
  • Full reporting capabilities and the ability to automatically locate payment discrepancies.
  • Robust administration views and functionality to track, assign, and balance workloads.
  • Built-in security rules.
  • Real-time view of customers across all accounts and policies.

Key Benefits

Lower your Total Cost of Ownership with OneShield Billing

OneShield provides premium billing functionality in a complete payment and receivables management system for P&C insurers across all lines of business. Some of the key benefits include:

Automate Processes: Automate billing process by providing customer and agent self-service options, supporting rule-based commission management, and digital bill presentment and payment all while reducing your operational costs.

Leverage Extensive Pre-Built Insurance Content: Our pre-built library of insurance-specific content for personal, commercial, and specialty lines eliminate time-consuming and costly “ground up” requirements gather process with our comprehensive pre-defined and configurable data models, workflows, rules, use cases, reports, dashboards, and product definitions.

Realize the Advantages of Self-Sufficiency: Attain self-sufficiency in modifying products and workflows. Improve business agility enabling you to rapidly bring products to market while lowering management and maintenance costs.

Enhance Agent and Customer Service: OneShield’s 360-degree view of the customer allows you to manage individual interactions while providing a complete overview of existing customers across all terms and policies. Also provide realtime access to customers, agents, and partners for purposes of self-service inquiries and service, new business acquisition, commission and sales monitoring, monthly reconciliation, and performance tracking.

OneShield Relationship Management (ORM): Enabling expanding ecosystems and 3rd party relationships, ORM provides tools to automate and control how you interact with third-party partners empowering them to manage staff, write new business, process address/contact change information, access billing statements, and process monthly reconciliation.

Product/Service details