Serdica Intelligent Virtual Assistant Beth

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Overview

A new generation, truly AI-based multilingual, multicountry, and multichannel powerful conversational platform, designed for insurance companies and brokers that intend to digitalize and improve the CX and agent's/employee's work, bringing the business to a completely new level. It supports the entire communication among the clients, agents, and employees and provides all these groups with complete multilingual interaction. Through the platform, all the business operations could be completed easily, perpetually, and independently from the workplace of the insurer/broker.

Key Features

Beth incorporates cognitive computing in a multilingual, multicounty environment that addresses work through conversational interfaces and orchestrated automation. Beth provides a chat-like user interface to the end-users replacing, assisting, and improving the availability of call centers, live agents, and brokers to assist consumers with more complex inquiries. It is entirely based on NLP, with ML intent engine, provides conversation automation, and responses through chat windows or messaging apps that emulate human interactions.

Key Benefits

  • Improves the availability of live agents to assist consumers with more complex inquiries
  • Provides consumers with navigational assistance with general and specific tasks
  • Through the platform, all the business operations could be completed easily, perpetually, and independently from the workplace of the insurer/broker, including in situations of a catastrophic event, a major outage or pandemic
  • Improves the CX and agent's/employee's work
  • Provides robust ML-based support for dialogue management and extensive conversational flows
  • Easy to retrain, update for corrections, changes and adding new information