Horizn Digital Adoption Platform

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Overview

The Horizn Platform extends across the full bank ecosystem. Horizn’s Employee, In-Branch and Customer Direct platforms are specifically designed to support Customer Digital Readiness across all channels.

Horizn helps banks distribute product knowledge with employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct to customers online, and within marketing activities.

Key Features

Digital demos: Our Digital Demos educate employees and customers about all things digital. Banks are embedding simulators within websites, mobile apps, chatbots, marketing campaigns, online FAQs, and email.

Micro-learning Horizn uses micro-learning methodology; learning through short, digestible content. Complex mobile and digital features are split into small units focused on product features and the desired learning behavior.

Gamification: Game mechanics are integrated into the platform. Gamifying the learning experience supports a healthy competitive culture makes learning fun and drives engagement, adoption, and loyalty.

Reporting dashboard: Executives, managers and digital ambassadors can access reports by branch/call centers and transit productivity. Performance is tracked for learning activity, the number of demos with customers, and shared demos.

Key Benefits

On average, we increase digital adoption by 25% to propel your digital investments.

In six to eight weeks, we get, on average, 85% of the workforce up-to-speed and demoing new products to customers.

Banks have converted 20% of non-digital customers to digital banking and made digitally savvy customers aware of new innovations.

We reduce call center handling times by 45% and increase the number of single-resolution calls.

Product/Service details

SOLUTION OR SERVICE TYPE