Mphasis: Application and Digital Services in Capital Markets

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We have a substantial footprint in the mortgage domain, serving multiple clients with a range of service offerings. With more than 3500+ resources catering to Capital Markets, Customer Lending, Wealth and Brokerage, Mortgage industry, we have more than 75 clients across geographies including US, UK, Europe, Asia-Pacific and Australia.

•37% of all accounts in the US RIA industry; while approx. 7M customers trade via portals developed

•16+ buy side and sell side institutions utilize our services in middle and back office operations

•CMMI accredited & ISO 20000 certified operations

•Domain Competency Center: Industry certifications like FINRA, CISI

•Collaboration with industry bodies like EDM, FIBO and point solutions in areas like reconciliation, corporate actions, reference data, trading ops etc.

Mphasis Wealth Management, Brokerage and Mortgage Services combines the best in class industry practices, cutting edge technology and efficient work processes for quality focused and customer centric service delivery.

Digital Risk (DR), a 100% owned subsidiary of Mphasis, represents top clients from the mortgage industry. Our client base includes 4 out of 5 largest US banks & 11 out of 15 Leading Mortgage Lenders. We have 150+ Licensed Mortgage employees in 48 states and DC.

Mphasis delivers applied technology solutions and services for the global Wealth Management, mortgage and consumer lending industries. Our Digital Implementations implemented across Top Global financial firms:

•Smart Machines & Cognitive Intelligence

•DevOps & Automation

•Conversational Systems and Chatbots

•Digital Mortgage Point-of-Sale (POS)

•Optical Character Recognition (OCR) and Automated Document Recognition (ADR)

•Robotic Process Automation (RPA)

•Machine Learning (ML) & Artificial Intelligence (AI)

•Digital Transformation Consulting

•IOT Architecture

•Microservices Architecture

•Marketing Tech Integration

•Cloud based Platforms

•Pervasive Computing & Mobility

•Next-Gen Application Development


Mphasis Front2Back™ (F2B™️) Methodology for Modernization

Mphasis enables customers to reimagine their digital future by applying a unique formula of integrated cloud and cognitive technology. Mphasis X2C2 formula for success (shift anything to cloud and power everything with cognitive), drives five dimensions of business value with an integrated consumer-centric Front to Back™ (F2BTM) Digital Transformation. Mphasis’ core reference architectures and tools, combined with domain expertise and hyper specialization are the foundation for building strong relationships with marquee customers.

F2B (Front-to-back) transformation: Non-invasive bolt-on solutions targeted for end-user / business community that provides rapid business ROI in short bursts

Mphasis X2C2 - Anything to Cloud, Powered by Cognitive:

•Right sized transformations delivering chunks of business value in a timely manner

•Best way to introduce disruptive technology (X2C2) to legacy environments

•Reference architecture-based transformation: leverages technology from previous iterations to reduce marginal cost of implementation

Key Features

Mphasis Capabilities and Experience in Capital Markets

Our service offerings within Capital Markets, Customer Lending or Mortgage operations include:

•Strategy and Consulting

•Process Automation

•Custody and Fund Services – NAV, Fees and Accruals Calculations, Financial Reporting, Book Allocations, Income Processing, Tax Reclaims, Client Services


•Trade Support, Booking and Settlements, Trade Surveillance

•Financial Reporting

•Portfolio Accounting, Services for Tax Assessment, Cost Basis, KYC Remediation

•CRM Workbench, Campaign Management, Advisor Self-service

•End-to-end Origination Fulfilment

•Origination Support Services

•Valuations – Collateral Underwriting and Appraisal Reviews

•Quality Control

•Due Diligence and Litigation Support, Line of Defense Reviews

•Governance, Risk and Compliance

•Servicing – Legal and Agency, Modification Reviews

Mphasis has extensive experience in loan origination, asset evaluation and whole loan surveillance – servicing several top banks in the US and UK. We are currently servicing 4 clients in the Credit Origination and Loan Life Cycle management.

Mphasis IP-based solutions, Tools and Platforms:

We have our own IP in Digital Commercial Credit Origination. Our key offerings include:

•LoanFXTM: A next generation front-end digital mortgage point-of-sale platform with intelligent virtual agent (IVA) capabilities. With its fully featured and CRM-integrated portal, it provides customers and loan officers complete control throughout the mortgage lifecycle

•LuminateTM: An intelligent and automated document and optical character recognition solution that leverages the strength of robotic process automation (RPA).

•QCynergyTM: A due diligence and quality control portal that synergizes efficiency of performance

•AmplifyTM: A performance enhancing solution that integrates business intelligence and call analytics to improve workflow fulfillment and call center efficiency