ServisBOT Conversational AI Platform for Chatbots and Natural Language Solutions

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Overview

The ServisBOT Conversational AI Platform provides a suite of tools and services that enable businesses to easily build chatbots + natural language solutions, improving inbound/outbound customer/employee engagement across the organization across all channels (Mobile, Web, SMS, Social, Email, Voice, IVR and Smart Speakers). The platform is built on an enterprise-grade architecture that supports centralized security, integration and deployment.

Key Features

The ServisBOT Conversational AI Platform provides a cohesive suite of tools and centralized services that enable businesses to build chatbots quickly and easily, improving customer and employee engagement across the organization.

Virtual Assistant (VA):The VA blends independently managed bots into a unified experience, routing to the bot best equipped to respond to user requests. It also monitors the ebb & flow of conversations and enables all bots to support language detection, translation, sentiment analysis, PHI/PII detection, and human escalation.

Orchestration: Orchestration is critical to navigating operations across multiple bots (100+ bots), executing both conversational and procedural logic. You can scale your business horizontally with thin-sliced bots by blending together FAQs, business processes, and transactions.

Action Plane: Bot developers can access provisioned API connectors, CMS content, co-browsing commands, universal timeline elements, bot orchestration, NLP, and analytics. This provides a rich bot building space, decoupled from the outside world.

Engagement Channels: Define your bot experience once, using the Timeline Markup, and it gets translated into primitives supported by your target channels. Your bots can reach your users where they are, whether it’s Facebook Messenger, Twitter, Alexa, Google Home, Microsoft Teams or Slack. For custom experiences, use our UserRuntime SDK to natively integrate ServisBOT into your conversational experiences.

Conversational Analytics: Measure the success of your bots and conversations with out-of-the-box metrics on chats, events and bots. Define your own success criteria with custom goals and conversions. Improve on your bot experience by catching missed utterances using missed input workflows.

Our Conversational AI Platform provides an array of tools to support the complete bot building journey, from managing your NLP vendors to composing your bot experience. With these tools you can start with one of our Bot Blueprints, hook up data, and deploy in minutes. And with an end-to-end experience in place, you can make the bot yours. You‘ll also have the ability to prototype new experiences and capabilities and begin the transition to productionizing the bot. Below, we detail the tools that empower your teams to build their very own bot experiences.

Bot Building Tools

Visual Flow Designer: Drag and Drop Bot Building Interface. Create flow-based conversations for your bot experiences easily with drag and drop tools. Detect intents, send responses, and interact with back end systems without needing to code. Also, leverage our Node.js SDK and CLI to setup your bots with ease.

Bot Blueprints:Templates and models for multiple bot use cases for financial services and insurance will get you started quickly. Unwrap a blueprint in your account and modify it to meet your unique business needs. No matter what industry you are in, blueprints help you create bot experiences for a growing range of use cases.

Timeline Markup:Simple Syntax to Define Bot Experiences. Timeline Markup is used to send advanced UI elements from our design kit to users. Declare your bot’s user experience with a simple syntax that translates across all channels of engagement. Take advantage of our markup recipes to get started quickly.

ServisBOT Messenger: Styleable Chat Interface for Web or Mobile. Our styleable chat interface is ready to be added to your website or mobile app. Our messenger supports multiple strategies of user identification and authentication to ensure that users can access the features without putting the business or the user’s data at risk.

Backend-as-a-Service: Access APIs to Enrich your Bots with Data. Access your APIs on-prem, in the cloud, or via 3rd party SaaS in a controlled way. We support write-only secrets for use with your data services and AI providers. Enrich your bots with unlimited data services — CRMs, Service Desk, HCM, Active Directory, MS Exchange, and many more.

AI Services Conversation and Language Services: Connect your bots to conversation and language services as needed to get the experiences you envision. We support vendors for Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Text-to-Speech (TTS), translation, document processing, sentiment, and many more.

Key Benefits

  • Get your bots to market faster and improve digital engagement. Our platform allows you to build bots quickly and easily with tools such as the visual designer, pre-built bot blueprints, CLI and SDK.
  • Blend bots into a unified experience. Our Virtual Assistant independently manages bots, routing to the bot best equipped to respond to user requests. It also monitors the ebb & flow of conversations and enables all bots to support language detection, translation, sentiment analysis, PHI/PII detection, and human escalation.
  • Measure bot success. Track bots and conversations with out-of-the-box metrics on chats, events and bots. Define your own success criteria with custom goals and conversions. Improve on your bot experience by catching missed utterances using missed input workflows.