Glia Digital Customer Service
Glia delivers seamless multi-channel Digital Customer Service for the worlds leading banks, insurance carriers and credit unions.
The Glia platform provides Chat, SMS Messaging, Live Observation, CoBrowsing, Digital Voice, Video, Screen-sharing & customer surveys.
Why Digital Customer Service?
- Serve Customers When, Where and How They Need it.
- Retain Customers - Companies with strong digital-first capabilities have an 89% customer retention rate - Aberdeen
- Up to 4X increased application submissions with increased upsell & cross-sell.
- Show...Don't Tell - Reclaim 60% of would-be drop-offs and deflections.
- Promote Loyalty - Reduce customer effort for 20% improvement in Customer Satisfaction and Net Promoter Scores.
- Boost Efficiency - On-screen guidance can reduce average handle times by 18% or more.
- Increase brand loyalty from resellers like your external agency channel.
- Integrations to popular CRM solutions, Online Banking providers, AI Engines and more.
- Chat with integration to any Conversational AI Bot engine - Amazon Lex, Goofgle DialogFlow, IBM Watson, Microsoft, custom engines...
- SMS/Text messaging
- Live Observation and real time CoBrowsing
- Digital Voice
- Screen Sharing
- Customer Surveys
- Telephony integration - Genesys, Avaya, Cisco etc...
- Available for websites, secure portals, mobile applications
- Increased Call Center efficiency - reduce average call handle time by 18% or more
- Increased Sales - up to 4X current online application conversion rates
- Improve Customer Satisfaction Scores (CSAT) by 20%
- Improve Net Promoter Scores (NPS) by 20%
- Reduce site and queue abandonment 10%-30%
- Improved reseller brand loyalty (Insurance Agents, Brokers)