Bank4Me is the solution that enables secure and personalised access to banking service in a fully automated digital branch.
It is a dock station that will allow customers to engage via video conference with an operator and independently access all services of their bank.
With Bank4Me the banks have the possibility to offer simple and complex transactional operations plus sale of digital and non-digital products plus dedicated and specialised consultancy services by appointment in a reserved area inside the branch or in closed area outside the branch, with 24/7 accessibility through identification.
How Bank4Me works:
- Initially, or during a transaction, the user asks for assistance or consultancy;
- The operator initiates an audio and/or video conversation;
- At the end of the interaction, the user confirms the transaction or signs the operation. In addition, the user can operate without assistance for self-service simple operations.
Features of Bank4Me
- Flexible Configuration and chioce of dock station tools and peripherals
- Tools and peripherals certification
- Vendor -independent modular software platform (Self service operations, Cash transactions, Consultancy, Product selling)
- Multiple user access and recognition mode
- Remote control activation
- Central Dashboard management and CRM integration
- User profiling
- Full access/view of past requests
- Security features
- Guide to possible choices to complete a transaction
- Complex transactional operativity
- Transactional operativity with authorization (e.g. Large Withdrawal)
- Operativity with document and digital signature processes (e.g. Bank account opening)
- Consultancy for banking products
Bank4Me gives the bank the possibility to fully automate or relocate branches, keeping the local presence, innovating technology, cutting branch costs, in complete safety and compliance.
The bank can implement an approach to client relations that is both digital and human, improving the service’ level and extending the services’ access to both customers and prospects, from both time and space point of view.